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Room 1Age at check-in

General Info

Property Location A stay at W Chicago - Lakeshore places you in the heart of Chicago, minutes from Navy Pier and John Hancock Center. This 4.5-star hotel is close to Millennium Park and Art Institute of Chicago.

Rooms Make yourself at home in one of the 520 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters. Wireless Internet access (surcharge) is available to keep you connected. Private bathrooms with showers feature designer toiletries and hair dryers.

Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club and an indoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast, dinner, and brunch, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 15 meeting rooms available for events. Self parking (subject to charges) is available onsite.


Regular Hours


  • Features:
    • Non Smoking Facility
    • Pool: Indoor
  • Property Amenities:
    • 24-hour Front Desk
    • Restaurant
    • Elevator
    • Business Center
    • Laundry Facilities
  • Room Amenities:
    • In-room safe
    • Cribs/Infant Beds Available
W Hotels
Payment method
discover, all major credit cards, debit
A stay at W Chicago - Lakeshore places you in the heart of Chicago, minutes from Navy Pier and John Hancock Center. This 4.5-star hotel is close to Millennium Park and Art Institute of Chicago.
Streeterville, Central Chicago, Near North Side
English, Spanish
Other Email

Hotels, Wedding Reception Locations & Services, Wedding Chapels & Ceremonies, Meeting & Event Planning Services, Bed & Breakfast & Inns, Restaurants, Corporate Lodging, Lodging, Resorts
Other Information

Parking: Paid, On Site, Valet

Wi-Fi: Paid

Wheelchair Accessible: Yes

Outdoor Seating: Yes

Good For Groups: Yes


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Pit R.



Not a bad hotel, is in a great area downtown. The service was pretty good even if the rooms were a bit small. The one downside is that they are also a bit expensive for what you are getting.



Provided by Citysearch - 
Great hotel BUT..

It's a great hotel but if any of you are looking to save some $$ then book it at They have some of the best hotel deals on the web!



Outstanding service, great lakefront location

This was my first time staying at a W Hotel. I was more than satisfied with the accommodators (super comfortable bed) and the service was outstanding Example: call for wake-up call, set time then I was asked if I'd like a follow-up - snooze button call. When called in the morning received call from real person who asked if they needed to call again in 15 minutes. Service greatness. I'd give the W 5 stars, but the modern/tiki design is not in line with my own personal taste. That said, great hotel.



Provided by Citysearch - 
Great breakfast, but $$$

We were seated in the last row, next to the kitchen. This ruined an otherwise good place. We went for breakfast, and both dishes were tasty. Were they worth the $15 price tag each? Not really, but the same dishes would cost at least $10 im ok paying for the W experience. Wait staff was very good. Coffee is brewed on the strong side, reminded me of Starbucks. OJ is $6, but fresh.



Provided by Citysearch - 

My wife and I went to Wave to celebrate her birthday. We are nobody important, but the manager made sure that we got a great table and special attention. After receiving descriptions and recommendations on the small plates from the waiter, it all sounded so good that we couldn't decide what to get and pretty much ordered everything. It was an amazing assortment of food, and all of it was delicious. At the end, the manager ordered a special dessert for us that was way beyond awesome. This was one of the best restaurant experiences we have ever had.



Provided by Citysearch - 
Amazing banquet hall

I used them to host my daughter's graduation party when I had multiple family members flying into town. They did a great job of attending to all of our needs. The concierge is incredible and they gave all of our guests deals on local dining, shopping and entertainment. I will definitely recommend them, but not for cheap functions.



Provided by Citysearch - 
A hotel for cool people.

My first experience at a W hotel was in Chicago. When I went to the bathroom I was surprised to look up and see my sister in law washing her hands through the glass. Right away I was wondering what was next!

The rooms were fresh and felt like a trendy NYC apartment as opposed to a typical hotel room. My brother was paying for the room so I got to stay there for free but after that, I always thought the W hotels would be on the top of my list to stay and I recommend when friends come to town to stay there.



Provided by Citysearch - 
High Class Hotel

This is one of my favorite Hotels to stay at in Chicago
The music that is played throughout the building is soothing. It relaxes you as soon as the doors open.

The service was great, Ray really came through with stuff to do.

Awesome place to stay.



Surprisingly disappointed

Made a reservation for a room w/a view of the lake by credit card. Was not told that I had to be there at a certain time. When my friends and I finally made it there, we were given a room with the view of A BUILDING!!!

Requested a different room (in a hurry due to plans), stayed on the phone for TWENTY MINUTES arguing with a customer service rep. who said I lost my view of the lake because I checked in late? Since we were in a hurry we left one of our friends to stay in the room (the manager was to call back). We came back to find our friend sitting in the lobby w/our bags. They moved the room. Got to the room, it reaked of cigarrette smoke, the carpet had an anonymous "wet spot" in front of the TV by the window that would stay wet through the night on to the next day. The bathroom door would not slide shut. Anyone sitting in front of the mirror that was by the door could see everything.

However, the bed was comfortable. The food service was great. The ppl. who delivered the food were great. Then... what we came there for, the view, was great. Although on the 8th? floor. I would not recommend Hotel W just because of the cust. serv. rep. on the phone who told me "I lost my view when I decided to check in late." O, let's not forget the smoke and anonymous "wet spot." :(



Provided by Citysearch - 
nice place, but not the best

I've stayed at the W and have been there for parties many, many times for work and social. I feel like they are really consistent with their service (overall), but I feel like they hire the best looking people too. Is it just me? My girlfriends and I are obsessed with this one bartender that works there. Also, I think it's a great place to network professionally in the city. I've been in about 4 of their suites and they are nice, but I've been in nicer. Overall, I would recommend this place.



Provided by Citysearch - 
Good lunch!

I was recently here for lunch and had a great experience-the server was polite and informative but not intrusive. I ended up having the pizza special of the day which was delicious, and my friend had a seafood dish that she finished all of. They have this warm pita bread and yummy dip for their ""bread"" dish they give you before the meal. My friend had also been there several times before and loved it! I'd go back!



Provided by Citysearch - 

The hotel is in a perfect location and is the definition of trendy. You feel like a million dollars when you are there, even if it is just for one night. The bar on the top floor is quite small however.



Provided by Citysearch - 
great hotel

One of the best hotel experiences ever, just love it there, friendly staff, upscale hotel without the stuffiness, great views, and within walking distance to Navy Pier, and other great places



Provided by Citysearch - 

Expensive=Yes...Worth It=Absolutely....Stayed there 2 nights during my trip to Chicago (should have spent the whole trip there)...The W chain succeeds once again with this oasis on Lake Michigan. The lake view room has quite possibly the best view in the city with perfect views of the sunrise, the lake, and Navy Pier. Friendly, courteous staff caters to every need. Perhaps the most interesting aspect of the room is the bathroom (windows into the room)...strange, but fun...and fun is the word when staying here. Definitely recommended.



Provided by Citysearch - 
The WORST ever

Took over 3 hours to check in. The room was crappy. The service was worse. The restaurant is awful. DON""T STAY HERE!!!!!



Provided by Citysearch - 
great customer service for New Years!

Although the rooms are small, there is a very posh quality to the hotel overall. All yes in answers the consierge and staff enjoy all guests! The rooms are dark, but trendy and the location is three blocks from Michigan Ave. A great enjoyment, but maybe a reduction in price. Fully Staffed and very friendly!



Provided by Citysearch - 
Should be call P for pretentious

Start with a lobby that thumps with techno and a desk that is disguised to look like a bar, follow that with a black on black hallway and paper thin walls. The rooms are dark and sexy but don't bother trying to do work, there are no high wattage bulbs in any of the lamps. Food is poor for Asian but average for a hotel. The rooftop bar is dark and small and has no views....the rooms have better.



Provided by Citysearch - 
A Wave of Disappointment

I went to Wave this past weekend. It was one of the worst dining experiences I have ever had. The food is, to put it bluntly, AWFUL. We started with cured beef tenderloin, which was salty and tasted like shoe leather. Then we tried the lamb sausage which tasted so badly, we left the entire dish. The flavors were foul and horrendously paired. We also tried the skewered tuna and it was overdone and again paired with other things that didnt seem to match well together. My friend had the tagine chicken, which she said was bland. Dessert and drinks were disappointing too. I am surprised a hotel like the W would allow food like this to be served. The waiter became annoying as he tried to overcompensate for the bad food, when he sensed we were unhappy. I will NEVER go back.