VCA Chicago North Animal HospitalAdd to Favorites
Saved to Favorites
07/06/2009Provided by Citysearch
I brought my 12 year old dog in for an exam. He had an ugly skin growth. I wanted it removed PROVIDING IT DID NOT CAUSE HIS DEATH! I paid for additional testing & X-rays to ascertain his health status. It appeared he was well enough to undergo the surgery. Unfortunately the vet kept him under anesthesia for AN HOUR! He never recovered & died from liver complications caused by the anesthesia 2 days later.Additionally the instructions for after surgery care listed his staples as ""dissolvable stitches that would need no further care."" When I called to tell them he was not doing well - my calls were returned only AFTER business hours. When I reminded them that I was ADAMANT that I did not want the surgery if it would end his life - they told me I was aware that there were ""risks"" involved. A dead dog and a THOUSAND DOLLAR bill. Unless you want your pet to die - I recommend you avoid this clinic AT ALL COST!!! I am still waiting for the vet & person in charge of billing to call me back - 4 wks now.
02/03/2009Provided by Citysearch
UPDATE: Although the staff is still confused 99% of the time, the vets are great. It seems as though they've cleared up any of the issues I had before (noted below) with a new office manager or director. I'd give it 5 Stars due to the great vets there but the staff really brings it down since they're the ones you have to deal with most of the time and their confusion results in unnecessary trips into the office or multiple calls and frustration. Maybe this will be completely alleviated over time since the other issues have subsided.
I believe that the vet (VCA, 3631 N Elston Ave, Chicago, IL 60618) is intentionally misinforming the public in order to garner additional fees by forcing unnecessary visits that are not required by law.
This summer, the vet's office required me to bring my dog in for a heartworm test. Obviously, this is a necessary test to ensure my dog's health. However, my veterinarian's office now advised me over the phone that, pursuant to Illinois licensing regulations, the vet is required to perform a full exam on my dog before a prescription flea and tick medication can be prescribed. The vet's office states that the recent heartworm test is no longer sufficient even though the last time I had a presciption for the same medication through the VCA they only required the heartworm test once a year.
I have searched Illinois Veterinary Practice Laws and find no such requirement related to the dispensing of prescriptions. I believe the vet's office is engaged in misinforming the public in an effort to coerce pet owners into paying for unnecessary and expensive examinations.
Pretty shameful, especially considering the state of the world today. Every dollar counts now and I can't be wasting money on additional and unnecessary trips to the vet when my dog is perfectly healthy and examined only a few months ago.
Phone: (708) 913-5420
Address: 3631 N Elston Ave, Chicago, IL 60618
4130 N Rockwell St, Chicago, IL 60618
3646 W Belmont Ave, Chicago, IL 60618
5535 N Christiana Ave # 2, Chicago, IL 60625
N Wolcott Ave, Chicago, IL 60640
2855 N Central Park Ave, Chicago, IL 60618
3464 N Pulaski Rd, Chicago, IL 60641
3027 N Rockwell St, Chicago, IL 60618
4934 W Belmont Ave, Chicago, IL 60641
4612 W Grace St, Chicago, IL 60641