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Neighborhoods
West Side, West Town, Fulton Market
AKA

Urban Out Sitters, Inc.

Categories
Pet Boarding & Kennels, Pet Sitting & Exercising Services

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JAM26

05/06/2012

Provided by Citysearch - 
Overall
Stay Away!!! Do NOT leave your pet with guys!!!

These guys should have their license revoked!! Stay away and if I could give them 0- 1/2 star I would!!! They advertise that Oprah likes this place - She got it wrong - VERY wrong!! After about a YEAR of doggie day camp, we are looking into filing criminal charges.
Just the other day, our once playful, healthy puppy got DUMPED in our condo, barely able to walk, lethargic, smelling of VOMIT and their beautiful coat caked with dried vomit. It was our very first HOT 2012 spring day, and our dog arrived home 2 hrs + from the typical time they normally get home - bounding in and happy to see us. We immediately tried to phone the owner and some front desk person was evasive and did not know much. It took 18 hours for the owner to call back and he stated could not reach / find the driver, that our dog was loaded into the van at 4 pm that day - in DIRECT conflict with the front desk person said; AND took NO responsibility nor showed any compassion.
We took her to the vet and a few hundred dollars later, she is still not eating.
5 days later - NOTHING!!!! IF YOU LOVE (or just like your pet) STAY AWAY!!! Without knowing what happened or what the dog was exposed to - our vet is trying everything.
Urban outsitters uses BLEACH to mop floors. Their staff changes frequenty even daily. They advertise cage free boarding - This is ABSOLUTELY WRONG!!!
CLOSE YOUR DOORS!!!!!

Lisa Dangelo

03/29/2012

Provided by Citysearch - 
Overall
Great Place in

I bring my dog here regularly the customer service is great and our dog seems to love coming here.

Highly recommended.

bethany158

08/17/2011

Provided by Citysearch - 
Overall
The Best Dog Sitter's In Town

The best dog sitting place in town. The urban Outsitters are very friendly & nice they took great care of my puppy. They had her nice and groomed all ready to go. I love this place it's like a one stop dog shop. Thank you.

mayredd

10/17/2011

Provided by Citysearch - 
Overall
Love This Place!

I feel comfortable leaving my dogs here to board. I know they will be safe and taken care of. I enjoy hearing about their story and how employees took time to visit with my animals to make them feel more comfortable.

chris477

08/06/2011

Provided by Citysearch - 
Overall
Never Again

I will never take my puppy there again. I happened by the kennel a little earlier than expected. One of the owners, who are always very nice (it's an act - you are nothing but a $ to them), was in the back. I was in a hurry so I went to the back...

They have cameras, but there are blind spots. This is where the dogs are disciplined the harshest, muzzled, and left alone. I personally witnessed the owner grab a dog by the snout who had simply been sitting down. He forced the dog to roll on it's back by its snout, while the other dogs were clearly afraid of him. They weren't afraid of the workers who seemed very nice.

kiandradoll17

07/26/2011

Provided by Citysearch - 
Overall
Great place

Great place to care for your dog. They have everything, puppy play group was a great help getting started. Day care is super, trustworthy and the dogs have a great time. Staff are very nice as well

corac52

07/13/2011

Provided by Citysearch - 
Overall
Best in the city!

This is probably the best dog daycare/boarding facility in the city. The hours are fantastic, lots of room, staff truly listens to its customers, and they approach the whole thing with a level of professionalism and interest that's pretty uncommon. Keep up the good work!!

zsarah75

07/11/2011

Provided by Citysearch - 
Overall
You guys are great!

All I can say is WOW! Our new puppy, Leah, was having some serious separation anxiety. So much so that I got a nasty call from my front desk in the middle of the day that my neighbors were not too pleased with her barking and wining. So after running home from work and some quick Googling, I called Urban Out Sitters. Not only did they come to my rescue, since it was only a few hours they didn't even charge me for the day! You guys are great! Thanks for everything!!

CarrieMeghie

01/02/2011

Provided by Citysearch - 
Overall
DON'T TRUST THEM!

My dog was injurred by another dog and they did not take him to the vet. They called me and said the incident had JUST occured and that he had a small puncture wound and since it was a holiday and the vet er's are so expensive I should just come and get him myself. I told them to take him to the vet er immediately and I would meet them there. The owner Joseph refused. When I picked him up he was bloddy and unable to get up, he had to be carried to the car (my dog is 105lbs). He had a fractured leg, multiple wounds, and had developed a serious infection because his injuries were at lease 24 hours prior! The owner showed no sympathy and has NEVER inquired about my dog. When I inquired about payment of his medical bills he refused to committ to covering them and actually hung up the phone on me.

PLEASE DO NOT LEAVE YOUR PET HERE!

uos3241

08/13/2010

Provided by Citysearch - 
Overall
We leave a light on for you..

Welcome. We want to personally remind our loyal customers and future clients about the terrific daycare right in your neighborhood. UOS in Lakeview has been supporting the community more than four years now and continues to be strong with it endeavors. The facility takes great strides to offer dogs the best care available. With a temperature controlled and webcam accessible, indoor environment - each dog is walked regularly at no addtional cost to you, grooming is available, and feeding is optional by owner consent. Toward the end of the day, each dog is brushed, loved and returned to parents either at the facility or by using the transportation service, where we can even leave a light of for you . The staff are completely involved, manage, and supervise each and every dog, and proudly feel connected to each dog as if they are their own. Stop by anytime Mon-Fri (7am -7pm) for a tour.

Texas User

07/13/2010

Provided by Citysearch - 
Overall
I trust them

Everyone who has watched our cat has been so wonderful. When we return home there are detailed notes of what happened while we were away. On a couple of occasions our cat has been sick and they did an excellent job of cleaning up and notifying me of the situation. I trust them and would recommend them to anyone.

ivagrey

10/21/2009

Provided by Citysearch - 
Overall
Big hassle--worst customer service ever

Aside from the walkers themselves, everything about Urban Outsitters is horrible. Because you prepay for your service and UO staff is extremely incompetent (partly due to high turnover), be prepared to be on the phone with them once a week or more trying to get your invoices straightened out. I don't think I ever spoke to the same person twice. They overcharged me almost every month and would take weeks to refund my card.

When I finally canceled my service, they charged me for another month anyway, even though no one was coming to my house! It took me several weeks just to get them to give me my keys back. Sixty days and a dozen phone calls later, I am still out $100.

Originally, I went with UO because I thought it would be easy. What a mistake! I am now using Supreme Pet Care and I can't believe the difference. Best of all, I'm done dealing with the carousel of incompetents at UO (once I get my $100 back, that is). Do yourself and your pets a favor: Go somewhere else!

troy witherspoon

09/28/2009

Provided by Citysearch - 
Overall
horrible place for animals:(

as a former employee. listen people, they cage your dogs all night. some employees beat and beat dogs off of the camera's eye. numerous dogs are starved from day to day. maybe fed once over a three day period. they are always over capacity shoving 2 to 3 dogs into one cage for overnight stays. the place is filthy and filled with insects from all the loose dog food scattered everywhere. there is a field of fungus growing all over the 1st floor bathroom. mushrooms the size of you head growing out of the ceiling. there is never enough of any form of disinfectants to clean anything. the daytime manage just say's ""hey use dish soap in the mop buckets"" yeah that's keeping things clean ok. the entire facility reeks of urine and fecal. mop heads are changed maybe once a month if lucky. And oh just ask ozzie guillen what happened to his little 15 year old poodle second base, his chest was torn wide open a vicious pitbull. beign as though they take any dog now matter how violent it is towards other dogs. hell the facility's manager puts her own pitball out in the yard with the dogs in the daytime. I personally saw it attack over a dozens dogs in just one month. her dog is not even suppose to be in with other dogs. plus it has no tags and is not registered with the city. who knows what diseases it could have. oh and what's the most disgusting thing is how the facility manager glues your dogs wounds together with crazy glue to stop the bleeding. yes this is really happening. you'd be better leaving your dog with a vet in a cage all day. your dogs will be safe, more well fed, and it's cheaper. this is not a free range kennel.

tacred

09/03/2009

Provided by Citysearch - 
Overall
Would NOT recommend

I had a bad experience at Urban Out Sitters in the West Loop. The place is disorganized and not clean. But even worse they don't pay attention to your dog during daycare. There are much better places to take your dog right in the neighborhood.

cyahn02

09/03/2009

Provided by Citysearch - 
Overall
THE MOST DISHONEST PEOPLE YOU CAN LEAVE YOUR DOGS WITH

I wish you can mark places with negative stars.. this place is ABSOLUTELY TERRIBLE! NEVER bring your dogs here. All over their website, it says that they don't put the dogs in cages..yeah right! They had provided my friend with a username and password so that she can watch her dogs play while she was on vacation.. and one day it didn't work.. then she had called in and told them it wasn't working and I guess one of the workers had given her the admin password to the cameras that surveillance the entire place. What do you know.. she saw her two dogs in crates!!! This place is a scam! I think before I started writing this review.. I read in one of the reviews that someone saw the workers kick the crates that had dogs in them! Wow.. how is this place not shut down?
My friend had then called the place to tell them that she saw her dogs in crates and then the worker said ""that's cause your dogs were fight with each other"".. what do you know!! they were in the same cage.. What kind of moron puts two fighting dogs in the same cage.. if you want your dogs to be in the care of people that mistreat dogs and lie to your face.. then go for it!

urban3241

03/25/2009

Provided by Citysearch - 
Overall
sip knowledge at its source

This is reference to the post ?BEWARE: many fraudulent reviews...? Sara Travis in fact was a former employee of Urban Out Sitters. Although her heart was in the right place; her termination in the Summer of '08 (not '07) was a result of, unsatisfactory work - she could not meet UOS growth or wanted to extend herself beyond the necessary tasks for the treatment for each dog. Her much needed release - consequently allowing her to pursue her true passions in life (photography and making coffee) - bridged the way for a generation of professionals, each one with a limitless thirst to work and attention to detail - brushing, bathing, walking and loving each animal as their own.

After much time has passed; Sara feels there is some relevance to attack UOS; A company she once had a strong, endearing liking toward. More to date - UOS has in place already - a strong connection with each client and employee - it was asked by each group on a number of dates to post a review sharing their experiences with the facility.

Post Ms Travis's termination in '08 - She is not aware of who HAS or is CURRENTLY working for UOS (a fact is there has been five employees with the name Chris, plus the one she is referring too.) and also any reviewer can generate any desired name. Her overall lack of knowledge and insight into UOS does not justify her to insinuate a charge of wrong doing.

To reference the negative posts; allegedly toward every dog daycare facility within the Chicago area - It is not surprising to most that Yelp is currently under litigation, on a downward spiral thanks to the media - warranting invalid reviews, false advertising and slanderous attacks toward a good business.

Taking an unbaised approach - Sara should spend her past time focusing on her photography and sipping lattes.
""sip knowledge at its source""

shadow24

12/03/2008

Provided by Citysearch - 
Overall
Unprofessional, Disorganized, Terrible Customer Service

We've had problems with Urban Out Sitters ever since we handed our keys over to them a few months ago. First, we would have a different walker every few days. Sometimes our puppy wouldn't receive his food because the new walker of the day didn't know he/she was supposed to feed him. Then one day, we came home to find our puppy running loose around the house because the walker failed to close his crate door properly. We were tempted to cancel our services, but decided to give them another chance. But that was pointless as they continued to find other ways to mess up.

With most companies, it's very simple -- they provide a service and you pay for that service. Unfortunately, it doesn't work that way at Urban. If you like to pay by credit/debit card, forget about it, because they don't let you set up a payment date. At UOS, they charge your card whenever they feel like it.

And if you think you can bypass this by paying by check, don't bother, because they won't cash those either. We've waited over 3 weeks for checks to be cashed. And even then, they will still use your credit card number if they notice an ""error in billing"" without even notifying you about it. Your notice is seeing the charge appear in your credit card/bank statement. Even their bills never properly indicate the services you set up, and when you set up your walks, you may or may not receive an email notification of it.

But most importantly, please do not contact them to complain, because the owner will explain to you how it is your fault because they don't usually have to deal with checks. And if their system randomly reviews payments from three months ago and decides it undercharged you, they have no control over the ""system.""

Please, do yourself a favor a go to one of the dozens of dog-walking establishments that actually take care of their clients - both canine and human.

sccitysurvivor

08/12/2008

Provided by Citysearch - 
Overall
My dog loves it here .

I brought in my dog for a temperament test while touring the facilities. My dog did well on her temperament test and I brought her the next day. She seemed very content and happy when they brought her out to the lobby. She had never been to daycare before, so I was worried she would be traumatized. She certainly wasn't though! This place also walks your dog outside thru out the day which I believe no other place does. I would highly recommend trying out this place.

polkalover3

08/12/2008

Provided by Citysearch - 
Overall
One of my better experiences in daycare :)

I have a little dog who is fairly shy. I have lived in the area for awhile but hadn't heard about this place until the Market Days festival when I walked by. SoI decided to try with my dog there. I felt content with leaving her here and she seems to have been doing fine so far. I was afraid on the first day that she might come home shaking in fear as she did after a day at another daycare...but she seemed very content. I was told that she did not play very much with other dogs during her day their, but that she did play with the humans a little bit. Hopefully with time she will warm up to other dogs more.

andrehanders

08/14/2008

Provided by Citysearch - 
Overall
Great dog care!!!

I live near this place and tried it last week for the first time!!! Now I have a place to go to send Cali next week!!!

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