Ultimate Exposure Tanning Centers
3324 N Western Ave, Chicago, IL 60618
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Bar None the WORST customer service I have dealt with in years!!!
I have been a customer of Ultimate Exposure for over 10 years. I pay a very steep rate of $34.99/month which is charged on the 1st of each month. On November 1st, 2014, I visited the Roscoe Village location (surprised it was open as they never honor their posted store hours - see other reviews too) and attempted to update my credit card information with the new expiration date at which time I was informed a $10 declination fee would be charged because when they attempted to run the credit card thru at 5 am that same day, it was rejected due to the expiration date of 10/2014. After informing "Gulisio", I refuse to pay the fee and would like to speak to a manager. I was informed there was no manager on site at which time I asked for the telephone number to the Ultimate Exposure corporate office. "Gulisio" informed me she was not authorized to give out the number to the corporate office and asked for my name and number and that someone from corporate would have to contact me. I was very suspicious of this protocol and for good reason, because after 10 days, no one contacted me. On November 10th, I re-contacted the salon and spoke with "Katy" who insured me the district manager would immediately be notified and that she would contact me that afternoon/evening. Again, that NEVER happened.
I, once again, re-contacted the salon on November 13th and spoke with "Kelsy" who was as nice and apologetic as can be. "Kelsy" gave me the number to the corporate office which is located in Melrose Park and informed me the point of contact was Gina, who serves as the district manager. I contacted Gina at the number provided and after apprizing her of everything that has transpired over the past two weeks and how I have been a customer for over 10 years, Gina informed me there was nothing she would do for me. Gina stated this happens all the time and she was not willing to waive the $10 charge. I then asked Gina who above her I could speak with about the matter at which time she informed me I was out of luck as she is the highest level supervisor that would address this matter. I then asked Gina what about the 675 points I still have and Gina told me I was out of luck and there would be no refund issued.
The way this has been handled has been a complete nightmare. The staff as a whole are completely incompetent and ignorant (with the exception of Kelsy)
I will make sure I let all my family members and friends know how this was handled with complete lack of professionalism, primarily with that of Gina. She is a disgrace to this company and her not willing to waive a $10 service fee (the salon's error by the way - as i came in on the 1st) will cost them hundreds, if not thousands, of dollars in the long run.
You have been warned...
STAY AWAY from this place!