The Westin Chicago River North
320 N Dearborn St, Chicago, IL 60654
Secure online booking with Expedia Affliate Network Call 866-761-3335 to book by phone
The room rates listed are double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check-In Time: 4 PM
Check-Out Time: noon
Property Amenities: Multilingual staff, Express check-in, Breakfast available (surcharge), Elevator/lift, Express check-out, Sauna, Safe-deposit box at front desk, Garden, Porter/bellhop, Business center, Computer station, 24-hour front desk, Spa services on site, ATM/banking, Meeting rooms, Limo or Town Car service available, Concierge services, Gift shops or newsstand, Wedding services, 24-hour fitness facilities, Tours/ticket assistance, Luggage storage, Dry cleaning/laundry service, Spa treatment room(s)
Room Amenities: Daily housekeeping, Phone, Hair dryer, Pay movies, Premium bedding, Air conditioning, Refrigerator, Blackout drapes/curtains, Hypo-allergenic bedding available, Bathrobes, In-room massage available, Turndown service, Pillow menu, Pillowtop mattress, Iron/ironing board, Cable TV service, Desk, Connecting/adjoining rooms available, LED TV, In-room safe (laptop compatible), Coffee/tea maker, Down comforter, Premium TV channels
No coupons available
I stayed at the Westin in Chicago this weekend 3/28/9. I have stayed at Westins elsewhere and enjoyed great service and accommodations. Unfortunately I didn't receive the same quality service in Chicago. We made reservations a month in advance and when we showed up at check in time our rooms weren't ready. They kept telling us they would be ready in fifteen minutes and the whole ordeal ended up taking two and a half hours just to clean two rooms. The whole time we waited in the lobby we watched other groups check in with no wait. When talking with the manager on duty to try to receive compensation for the poor service they acted insulted. When the rooms were finally clean the manager gave us our keys with a snotty attitude and didn't apologize or thank us for waiting. I was blown away by the treatment we received at such a well known high class hotel. We nearly ended up leaving for another hotel. I've never got treated this poorly at cheap hotels let alone at a hotel room that was over $250. Apparently you have to look like a rich person to be treated right. If you don't look fit the rich image you won't be treated like you matter to them. There is a Hampton accross the street save a hundred bucks and get a hotel that treats customers right.
08/24/2004Provided by Citysearch -
This hotel was very very nice...it was extremely clean which i am notorious for being picky about and i loved it! THe staff was extremely friendly and curtious. The rooms were very roomy and the king size bed was unbelievably comfartable. I had a wonderful nights sleep. The sheets were goose down which was nice...starbux coffee to go ready for you in the morning in your room...a beautiful spa like tub to relax in...a great bar and lovely setting... The dessert menu was wonderful....loved it all. the price was extremely fair......your in the middle of downtown near everything and great to go to the house of blues which is right next door....
10/28/2002Provided by Citysearch -
My wife and I were looking for a place to stay in Chicago that didn't drain our budget, but provided a bit of class. Unlike some of the other comments provided here, our stay was VERY NICE. I booked online and when we arrived early, got booked into an upgrade and then had our car valet parked and luggage stored so we could go enjoy the city. The lobby/bar area was also very spacious to kick back and have a drink at. The room was very nice, and the ""Heavenly Bed and Bath"", were heavenly. If you're looking to pinch a couple of pennies and still stay at a nice place, it's a great spot.
10/16/2002Provided by Citysearch -
The best hotel I've stayed in for years! The staff, from door to room, exudes happiness. I felt pampered and among friends. My ""wake up"" call was incredible. I am so use to electronic wake-ups that it was amazing to be awakened by a cheerful, friendly greeting from a wonderful woman who must love her job. It made my day!!
07/19/2002Provided by Citysearch -
What a star! The beds and new showers cant be beat! No wonder they call them ""Heavenly!"" Fun area in River North - if you are in for business it is on the north side of the loop and the river north is fun with restaurants and nightlife. Two blocks to Michigan Ave. Rooms awesome - big,, cool decor, easy to work, views!
I work as a consultant and stay there 4 nights a week at least three times a month - and everyone remembers me!
Get upgraded to a suite if you are a member of Starwood Preferred Guest - romantic weekend, book the Celebrity Suite and bring your bubble bath : )
Cool new sushi bar opening up that I cant wait to try. This is my home in Chicago!