The Home Depot
2665 N Halsted St, Chicago, IL 60614
|Mon - Sat:|
06/01/2007Provided by Citysearch -
After having a nightmare counter installation experience with A American Custom Flooring in Chicago, we hired Home Depot to complete the project. We worked with Dawn who was knowledgeable, sympathetic, and helpful. Home Depot contracted with Gerali Custom Design for our Corian installation, and they were fantastic! They had great customer service by returning our calls promptly, showing up to appointments on time, and following through on their promises. When they said the counter would be installed within 10 days after they measured & templated our condo, they met their own deadline! The person who measured and the two people who attended the installation were polite, respectful and careful with our belongings. We were very pleased. We also hired Home Depot to hook up our sink & faucet. That didn't go so well. Home Depot contracted with Plumb-In-Time Plumbing Services. Although I made the appointment for the hook up a full week ahead of time and although they said I was ""all set,"" Plumb-In-Time did not show up for their appointment. When I called to see where they were because my husband was sitting at home waiting for them while he missed work, the girl was confused. She put me on hold; and when she came back, she told me that there was some confusion and that they weren't coming. After not having water in my kitchen for 7 weeks because of the nightmare with A American Custom Flooring, I thought I was going to have a heart attack. I canceled the order with Plumb-In-Time, called Home Depot who kindly refunded the money, and hired a maintenance guy from my high rise to install the sink & faucet for me. He took care of it that very day, and he charged much less money. I recommend Home Depot because they handled the situation well, but I don't recommend Plumb-In-Time unless you have time to waste and a lot of patience.