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The Gwen, a Luxury Collection Hotel, Chicago

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(4 Reviews)

521 N Rush St, Chicago, IL 60611

(312) 645-1500

OPEN NOW
Today: Open 24 Hours
90
YEARS
IN BUSINESS
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General Info
Located in River North along the Magnificent Mile, The Gwen is a landmark skyscraper with stunning views. The hotel is also directly connected to The Shops at North Bridge and facilitates access to renowned attractions in the Loop.Savor exceptional cuisine in one of three upscale dining venues, or unwind with a glass of wine and an appetizer at the Terrace Bar. Truly memorable business meetings and social events are hosted in more than 14,500 square feet of function space.The hotel's 300 spacious guest rooms and indulgent suites are distinguished by modern furnishings and amenities. High Speed Internet Access is complimentary, and a 42-inch flat screen TV with a surround-sound system provides entertainment options.
Hours

Regular Hours

Extra Phones

TollFree: (800) 325-3589

Brands
The Luxury Collection
Payment method
mastercard, amex, visa
Location
With a stay at The Gwen, a Luxury Collection Hotel, Chicago, you'll be centrally located in Chicago, steps from Tribune Tower and minutes from Wrigley Building. This 4.5-star hotel is close to John Hancock Center and Millennium Park.
Neighborhoods
Near North Side, Central Chicago, Streeterville
Languages
English, Spanish
Categories
Hotels, Lodging, Corporate Lodging, Motels, Restaurants
Other Information

Property Amenities: Rooftop terrace, Multilingual staff, Express check-in, Breakfast available (surcharge), Elevator/lift, Express check-out, Shopping on site, Safe-deposit box at front desk, Porter/bellhop, Bar/lounge, 24-hour business center, 24-hour front desk, ATM/banking, Meeting rooms, Concierge services, Gift shops or newsstand, Conference space, Tours/ticket assistance, Luggage storage, Dry cleaning/laundry service, 24-hour health club

Parking: Valet

Wi-Fi: Free

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Reviews

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mlynne

01/30/2008

Provided by Citysearch - 
Overall
Beautiful Rooms and Wonderful Beds!

Every time we travel to Chicago for a weekend getaway, the only place I will stay is the Conrad. The staff has always been great. The decor is beautiful. I love the marble tubs with the large walk-in showers. But nothing beats the crisp bed linens on the oh-so-comfortable beds! The location is fantastic too. It seems close to virtually everything. With it's connection to Nordstrom, you can shop without even having to step outside. --an added bonus on a bitter cold or rainy day.

sam60610

11/25/2007

Provided by Citysearch - 
Overall
Ruined Thanksgiving

The food sounds great, so I thought that the Thanksgiving buffet at the Conrad would be a good choice for a holiday dinner. Too bad I never got to try it. I booked a table through opentable at four pm. I also called the Conrad myself to see what was on the buffet. My friend and I showed up at 3:30 and decided to have a drink in the bar before dinner. We were not approached for 5 minutes, so we grabbed a menu from the bar ourselves. The bartender then came over, and asked what we wanted. My friend said, ""thats what we are trying to figure out, honey"" he said, ""well, excuuuuse me"" and turned away- never returning. After another 15 minutes of waiting, and trying to figure out how we offended, we decided to go into dinner. We explained to our waiter that we had been waiting for a drink for 20 minutes, and he said he would get us a wine list right away. Instead, we were given a very limited dinner menu. This was confusing since we were there for the holiday buffet. We were told that opentable had made a mistake and the buffet ended at 2pm. I made it clear that I had also called the hotel and was not given that information. There were only two other tables seated in the restaurant at this time, and I could see that they were both scrambling on their cell phones to find another restaurant. I did the same to no avail, and we ended up having Italian food for Thanksgiving dinner. There were several reasons we left. It wasn't just the fact that we were NEVER served a drink in this entire 45 minute experience, or the fact that the buffet wasn't on. The menu we were handed had about 4 options on it, all of which had been offered on the buffet. Old buffet food? Also, not once were we approached by a manager. We were obviously unhappy. We wasted about $15 in cab fare, and to top it off they canceled my reservation on opentable as if we hadn't shown up, so I didn't get dining points. The food might be good, but I will never know, as the service here will prevent me from returning

cianadoll

02/07/2007

Provided by Citysearch - 
Overall
Amazing Experience

A quick weekend trip to Chicago with a group of friends landed us at this hotel. We requested our rooms close to one another and our request was obliged. The rooms, hallways, elevators, and fitness area were all top-notch. The bathrooms were beautiful. Even better was the restaurant. Our rate included complimentary breakfast. The restaurant made everything fresh and it was obvious. ALL of the food was scrumptious. One of our rooms ordered late-night room service and was pleasantly surprised at just how delicious and fresh the food was at 3 am. They also wondered if the kitchen had been full-staffed as the food delivery was prompt. Lastly, this hotel has A+ customer service. We were always greeted pleasantly and professionally. Satisfying their customers is obviously a top priority. When a housekeeper accidentally took a CD along with the CD player the hotel replaced with an iPod dock, our Concierge didn't hesitate to replace the CD. They purchased a hip-hop CD from the neighboring record store and had it ready upon check-out.

charlyboy

03/05/2006

Provided by Citysearch - 
Overall
A truly luxorious five-star hotel!

Our stay at The Conrad Chicago Hotel was a true five-star experience! The rooms redefined the word ""luxury""- we had a flat screen tv, personal espresso machines, and a top-notch gym just to name a few of the Conrad's woprld'class amenities! The staff was hospitable, friendly and knowledgeable, which locked in our vote for the Conrad Chicago as the best and most luxurious hotel in town!

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