South Chicago Dodge Repair & Service
7340 S Western Ave, Chicago, IL 60636
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I was forwarded a car to look at from this dealership. I've since gotten spammed on a daily basis and Opting out through the email link DOES NOT WORK! I STILL keep getting spam emails! Can't believe this is the way they do business. I wouldn't buy a car from this dealership EVER! I hate to see the spam email they send out to the poor soul that purchases from them! If I could give a negative Star, I would!
Angry and Frustrated!
We purchased a Chrysler Town & Country on August 25, 2012 without the Navigation radio since it was stolen from the van in the lot. We agreed to purchase the van with the promise that the Navigation radio would be ordered/installed and the 2nd key provided as soon as possible. We were told that the Navigation radio would be ordered and upon arrival we would receive a phone call to schedule the installation and receive the 2nd key for the van.
I called several times during the following week for an update and not only did I get the run around, I was told there was no record of any part on order. Finally, on Friday, August 31, 2012 my wife called for an update and spoke to the original salesperson directly. He was kind enough to indicate that the Navigation radio was never ordered but that he would take care of it and we could come on Saturday, September 8th for the installation and the 2nd key. The Navigation radio would only take 5 days to arrive. He indicated that we should arrive early since Saturdays are busy and a line forms pretty early for service.
This morning, Saturday, September 8, 2012, we arrived at 7:00am to form the line and we were the 2nd customer. Once the dealership opened, we were given our number and escorted into the service area. We were not told that the part was not in but simply to take a seat in the waiting area.
At exactly 10:00am, we were told that the key was ready but would have to come back for the installation of the Navigation radio because it was not in the shop! Really? We waited three hours for a 2nd key? The rude service person basically indicated that the computer was down and that yes we waited 3 hours for a 2nd key. He did not apologize for the inconvenience and didn’t even bother to indicate when we first arrived that the part was not in the shop. The cashier provided the service ticket which simply states that the Navigation Radio not in stock at this time and customer to return to get SOP part installed – no indication of When? Where? Who?
It takes an hour to arrive to your establishment for a total of 36 miles round trip. Not only is it an inconvenience to return a second time, but (1) we woke up early to make sure we were one of the first customers to be in line and (2) I took today off since I work on Saturdays to get this completed. We would have been happy if we were made aware of this when we first arrived and we would not have expected the van to be completed.
The mere lack of customer service will not make us a return customer to this dealership and we will not recommend this dealership to anyone! However, we will definitely share the bad experience and lack of great customer service!!
It's interesting how your salespeople are quick to sell a car but slow on providing great follow up customer service! Great way to run a business!!!
Bought our first brand new car from Rich Ruscitti at South Chicago Dodge. All around great experience.
Rich and his staff patiently helped us sift through what we needed in a vehicle, and we ended up with a fantastic car. One of those cars that you say "man I love my car" whenever you walk through the parking lot and see it.
Friendly and helpful, not at all pushy like my past dealer experiences.
The only reason I am rating this online - is due to the outstanding sales and service I have received at this dealership. I purchased a brand new Durango here and was thrilled with the sales process. We were able to walk-in and drive-out same day (it doesn't always work out that way at other dealers). I never felt pressured and the staff was very friendly and made me feel like a VIP. I have taken my Durango back for service and have nothing but great things to say about the part/service staff/team. Everybody kept in communication with me (getting back to me on quotes to repair) and they made sure to call me when it was done (which was ahead of the time they had estimated). With my schedule being so busy - it is nice to know that I have somewhere that is trying to do their best to respect my time as well! Thanks to everyone at South Chicago Dodge - your staff gave me a 5-star experience! Job well done!
I purchased my first brand new car from here. The purchasing part was not so bad, we were there really late negotiating, but I'm happy with the price. However the problems came after I had purchased the car. I traded in my old car and they said they could not get my license plate cover (alumni plates from another state) off that evening but would get it off for me when I came back. They sold the car and never gave me back my license plate covers. After I left the lot a couple of days later I start to hear a rattling at the back end of my car. I tell the sales man about this and he says come in on Sat at this time. I arrive and they tell me they are too busy to fix it. Furthermore they say they only do routine check ups on Sat and I would have to come back during the week. I work downtown, I live downtown, I can't drop off my car during the week on the south side and make it any where. I thought because it was a NEW car with 5 MILES they would make an exception, but alas they did not. I ended up taking the car to a dealer in the suburb, who by the way has the most curtious ever.