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Business Description
Saks Fifth Avenue was the brainchild of Horace Saks and Bernard Gimbel, who operated independent retail stores on New York's 34th Street at Herald Square in the early 1900s. Their dream was to construct a unique specialty store that would become synonymous with fashionable, gracious living. The combined financial input of these merchant families led to the purchase of a site between 49th and 50th streets on upper Fifth Avenue, then jointly occupied by the Democratic Club and Buckingham Hotel. With the opening of its founders' dream store on Sept. 15, 1924, Saks Fifth Avenue became the first large retail operation to locate in what was then primarily a residential district. By offering the finest quality men's and women's fashions, as well as an extraordinary program of customer services, Saks Fifth Avenue has become a byword for taste and elegance. Store merchandise includes men's and women's apparel, handbags, health and beauty, jewelry and shoes. Saks Fifth Avenue Enterprises is owned by Saks Incorporated, which trades on the New York Stock Exchange under the ticker symbol SKS. Saks Fifth Avenue has more than 50 stores throughout 25 states, including Chicago, and employs around 15,000.
Hours

Regular Hours

Extra Phones

Primary Phone: (312) 649-1083

Phone: (312) 255-0470

Phone: (312) 348-5146

Phone: (312) 799-5211

Phone: (312) 944-1576

Primary Phone: (312) 799-5211

Fax: (312) 944-3138

Fax: (312) 255-0470

TollFree: (888) 643-7257

TollFree: (800) 221-8340

Brands
gucci, michael kors, prada, ralph lauren
Payment method
amex, discover, master card, visa, check, cash, all major credit cards
Location
Chicago Place
Neighborhoods
Streeterville, Central Chicago, Near North Side
Other Emails

Categories
Department Stores, Men's Clothing, Women's Clothing, Children & Infants Clothing
Other Information

Parking: Street

Bike Parking: Yes

Wheelchair Accessible: Yes

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Reviews

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ashmino

03/31/2010

Provided by Citysearch - 
Overall
30 Day Return Policy is Attrocious

I am so angry with my first Saks experience, that I am sharing it with as many people I can!

I received a very expensive dress as a gift that wasn't exactly what I was looking for. As a result, I took the dress to Saks to make my return. Unfortunately, neither I nor the person who gave me the dress knew of Saks' 30-day return policy and thus my request for a full refund was not granted. The sales clerk would only give me a refund for a full $100 below purchase price... the sales price they had JUST reduced it to (still full price at all other retail competitors). I returned the dress to the store about 45 days after it was originally purchased... as soon as I could get it there. The dress was in perfect condition with tags still on the dress, in the original packaging, and with the original receipt.

What I find particularly troubling regarding the customer service I received is that their return policy is much more restrictive than their peers'. Neiman Marcus' policy is a more typical 60-day return period, and I've found that they have been flexible in extending that period to meet customers' needs. Likewise, Nordstroms and Bloomingdales don't even list a return deadline and are incredibly flexible with their return policy. Saks is the only major clothing retailer, let alone luxury retailer, with such a restrictive, anti-customer return policy.

It's frustrating to me as a consumer to know that I could have purchased the exact same dress, for a similar price, from the Neiman Marcus that is literally across the street from Saks in Chicago. If I had done so, I would have been able to return it today without any headaches or hassles, and would be a satisfied customer. The message I instead received from Saks today is that my business is not valued by the company, my experience as a consumer is irrelevant to Saks, and that the company is not concerned about losing me to its competitors.

I have choices as a consumer, and if Neiman Marcus, Nordstrom, Bloomingdales, or another retailer is willing to provide me a more customer-friendly shopping experience, and if I can place more trust in purchasing through them than I can at Saks, I will choose to shop with them every time. From my experience, these retailers do offer me a better and more trustworthy experience, so I will simply take my business elsewhere and encourage all of you to do the same!

Instead of walking away from my Saks experience with both a delight and desire to return, I am angry and frustrated at the appalling customer service I received.

foodsnob2007

12/19/2008

Provided by Citysearch - 
Overall
GHITA JONES - MOST INCREDIBLE TALENT WITH HAIR IN CHICAGO!!!

I've been to Mario and Aveda and too many other salons to mention and none of them compares to Saks where I found Ghita Jones. She took the time to listen to what I wanted and gave me even more than I could have ever expected! She gave me a great stylish cut that is so complimentary to the shape of my face. My color and highlights are so natural and beautiful I still haven't stopped receiving compliments. I don't know where she learned her technique but kudos to her mentor! I wish I would have found Ghita years ago. She seems to be the best kept secret in Chicago but not for long if I have anything to say about it. The good news is I found her now and I hope to God she'll be around for years to come!!!

serge4hair

09/10/2008

Provided by Citysearch - 
Overall
GHITA JONES is top notch in the beauty salon at Saks Fifth Avenue

Ghita Jones is excellent with color and cuts as well as excellent with bridal updo's and more.
I would say she is really the only one with any talent at this salon. See her before you waist your time!

marelliott

10/18/2007

Provided by Citysearch - 
Overall
GHITA JONES: HAIRSTYLIST AND COLOR EXPERT - WOW!!!!!!!

GHITA JONES is absolutely fantastic. She did my hair today and I am as blonde as ever. Ghita is so sweet, will listen to you, she is great at what she does, and just a colorist you will always go to. I highly recommend her!!!!! (And I am super picky who does my highlights). Actually, my best friend recommended me to her...all of our Lincoln Park group goes to see her. She is the best!!!!!

nbky123

12/16/2006

Provided by Citysearch - 
Overall
NOT SO GREAT

Beautiful store, selection of merchandise lacks they don?t always carry the newest vendors , designers. I find myself having better luck at neimans, Barneys, or even a local boutique. The employees can often be rude if your not spending top dollar!

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