Phoenix Rising Management Group
946 W Randolph St Ste 200, Chicago, IL 60607
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I just moved in to my new assocation at henderson square. This place is horrible. I can send anyone a string of emails to show them the horrible lines of communication and lack of organization they have as a company. Nothing is streamlined and everything is all over the place which confuses me b/c I thought when you go with a 3rd party organization, it's supposed to create ease, communication, and organization, and NOT chaos and things lost in translation. Unfortunately, I don't have a choice but to go with this group b/c I just moved in to this community and my only introduction so far has been with Phoenix and it them alone makes me want to return the property. If i can give them -100 stars, I totally would!
Absolutely horrible company. They manage the building I currently own a unit in. Terrible communication, poor follow through, constant struggles over financials, and what I can only describe as an incompetent and bumbling staff.
I would be completely embarrassed to be associated with an organization like this.
Avoid any dealings with them at all cost.
11/08/2011Provided by Citysearch -
I'm shocked by lack of follow through and poor business management practices. Simple issues require months of reminders. Emails are not read thoroughly. Responses are rash and unprofessional. The Grp can use some basic business management training. Its too bad my building has to suffer as a result. What's even worse is we're paying their salaries for crappy service.
11/12/2010Provided by Citysearch -
They tell you a good story during the interview, but once the contract is signed mediocrity sets in.
We had them as our management company for about 18 months and they did nothing more than basic accounting and administrative services. If an issue called for more than that, they dropped the ball.
Their property managers needed constant hand-holding and reminding.
Bottom line: You can find comparable or better service for much less money.
Save your money and look elsewhere. They are expensive to begin with and they like to nickel-and-dime you with add-on fees. They claim they identify these "services" beforehand but they do not. You have to find them in your monthly financial statements.
While they were our management company, their service was underwhelming at best. It was a chore just to get the people assigned to our association to follow a simple to-do list.
You can find comparable--or better--service for much less.