700 W 31st St, Chicago, IL 60616
Pancho Pistolas Authentic Mexican Restaurant
Bike Parking: Yes
Wheelchair Accessible: No
Cuisines: Caterers, Mexican, Latin American
Alcohol: Full Bar
Takes Reservations: No
Outdoor Seating: Yes
Price Range : Average
a good establishment is only as good as the wait staff AND THE SERVICE IS HORRENDOUS! I've been here multiple times because of my wife and I never really like this place. My wife has lived in Bridgeport for the past 42 years, her whole family grew up here. So we came again today and I was highly disappointed! I had it this restaurant has the worst service ever. Is the first time I see that the manager or owner who ever he was gives the reason to one of his employees even after we complained about the waitress. Bad atitude, Bad service, Disrespectuf, just terrible hope that no one else goes through what i did. If they would have been busy I could understand but when you have two waitresses, two busboys and it's not busy there's no excuse we had to constantly find our waitress if we needed anything. The place is not even that big! To begin with. SHe thought to do NOTHING on her own. How many passes do you make without refilling drinks? Or Asking if we'd like a refill on the chips. We had to ask for every single thing on the table! Can we get another pop, can we get more water, more napkins, another beer? There were 4 of us and two small children under 2 years old. Once the bill come She made damn sure to add the gratuity to the bill of 20% For doing nothing. it doesn't end there and the Manager then gets loud with me and hostile. When i asked the manager there if here cared for his customers he replied no and to get out. I will NEVER go back to this place or recommend it to anyone.
08/27/2010Provided by Citysearch -
I cant deny that the restaurant it's good. The best thing there are the buffalo wings and the margaritas. I've been going there for severals months and the only bad thing is the service. I had a problem with one of the drivers of the restaurant he was herasing me for cuple of days. Severals days I notice that he was looking at with a discusting look he will not stop and two days ago it was even worst.
This guy was so ovious he looked at me up and down so discusting he even turn all his body and lower his head that was so disrespectful.
So i told my boyfriend who was with me at the time and he went up to the driver and talked to him. My boyfriend didn't say anything bad he just ask him if he knew us because he keep on looking, and also told him to be a little bit more respectful and that was it. But the worst part was that the manager or owner of the restaurant came up to us jelling and with a bad atitud saying that we must not be serve. After all we went throug he was mad at us with out leting us explain or not even sayin who he was. I'm so disapointed after thinking that this was a really good restaurant with mexican food they are very disrespectuf and have a bad service. Hope that no one else experience that same thing I did. =-(
01/26/2007Provided by Citysearch -
This restaurant is known for it's skirt steak, carna asada. It is a healthy portion, grilled to perfection. The prices are reasonable. Margaritas are good and the atmosphere is great to watch a sports game. The staff is very attentive. However, they will struggle with a large crowd.
07/13/2006Provided by Citysearch -
Visited here after being told that it is the best they had so I did have some expectations. The service for a busy pre sox game was overall good. The drinks did satisfy as the other reviewers stated. It is the food were we part company. Mostly bland, the rice had no flavor, rest of the dish was greasy. There are many more Mexican places in Chicago that serve authentic food. Most are the smaller hole in the wall places that are not trying to please everyone, and may not serve alcohol, but much better food. I would go back here for drinks and something to nosh on. I would describe Pancho's as the Bennigan's of Mexican food.
07/01/2006Provided by Citysearch -
If steak is your choice for Mexican food, Pancho's is the place! They have the best char-broiled steak on all of their sandwiches and also have steak for an entree served with beans, rice, lettuce, tortillas and the fixings which is succulent! It is very juicy and very tasty!
Margaritas...did I mention that they have the best margarita I've ever had. People I know go there just for the jumbo margaritas, also! The flavors are regular and blended strawberry. Yumm! A great way to cool off in the summer time! Their prices are very modest and affordable. You can eat an entree with a margarita for under $20.00. Great deal for such delicious food and awesome service!
04/23/2006Provided by Citysearch -
This is truly a treasure of Bridgeport - a diamond in the rough, if you will. The service was impeccable: attentive and knowledgable. The decor was stunning - terracotta sponge-painted walls with exposed brick intermittant - and most importantly, the food was sumptuous.
The margaritas were hearty, with generous proportions to quench even the most voracious thirst. They come in a variety of delectable flavors, which can be mixed at the diner's preference. Frozen to perfection, these will make a delicious summer treat. Speaking of summer, the patio is open in warm weather. The brothers Garcia run their local hotspot with finesse and dedication.
03/19/2006Provided by Citysearch -
I used to live 5 minutes from Poncho's and I took it for granted. Now I live in Arlington Heights, and I have to make a special trip down to Bridgeport to get take out! I don't know how they do it, but this is easily the best Mexican food in Chicago. The chimichangas and vegetarian burritos are especially yummy! HIGHLY recommended!
07/08/2005Provided by Citysearch -
Enticed by the 17 inch burritos, i decided to give this place a try. Food is relatively cheap and good, but every time i have been I've gotten terrible service. I have to ask the waitrons for things multiple times and they are always very slow bringing the check. They also failed to inform me that refills on soft drinks are not free and billed me for it anyways. The food is good, but be wary of the service
02/12/2005Provided by Citysearch -
This restaurant offers cheap Mexican food and good frozen margaritas. It's a favorite of local police officers--six different groups were served while we were there! The salsa's spicy and the tortilla chips are warm. Food comes in large portions at small prices. There's no separation between the smoking and non-smoking section, and the three TVs can be distracting, but this has become a casual dining favorite.
07/26/2002Provided by Citysearch -
I visit Chicago once a year for 2 weeks. I eat here at least 3 or 4 times while I'm here and take at least 2 or 3 burritos home with me to VA. My sister visits me in VA 2 or 3 times a year and she brings me 2 or 3 burritos every visit. I can't get enough of the steak burritos. They are THE BEST !!