Mid City Subaru, Inc.
4330 W Irving Park Rd, Chicago, IL 60641
I have purchased dozens of vehicles in my life time and I can honestly say that the D'Andrea brothers (Joe - General Manager & Dan - General Sales Manager) truely went above and beyond my expectations and I will be telling all of my family & friends. Thanks again boys, I love my Brand New Subie and I'll be back for a few others in the future!
I just want to take the time to thank you guys for all your help with my purchase. You have an amazing team in this location I've gone to a few other dealers and I must say this one is by far the best. Everyone is very knowledgeable and trustworthy. I will be sending my friends and family your way. Keep up the good work!
This dealership has really taken a turn for the worse! Three years ago, I bought a Subaru Impreza here and had a great experience.
I decided to trade in for a new Subaru Outback 2.5 premium about 3 weeks ago. Initial negotiation process went great--I decided on a car but they didn't have it in stock. Both the sales associate (Milton Stewart) and sales manager promised to get it for me "in 3 to 4 days". They asked for a $1000 deposit to get the process going and I agreed.
Sales person promised that I'd get a call in no later than 4 days, but over a week goes by without any call from them. I called the dealership about 20 times OVER THE COURSE OF A WEEK trying to find somebody to give me a status update, but I could not get any knowledgeable sales associate on the phone.
I then tried calling the general manager (Akira Shibata) and sales manager (Theo Davis) but the calls always went to voice mail. I left messages for both with no call back.
We finally reach week # 3, and the sales associate sets up an appointment with me to pick up my car because he said it would arrive on that day. Turns out the car had not arrived and I wasted my time.
He then tells me he'd personally drive to get my car from another dealership. Again...he fails to deliver.
Throughout all of this, nobody called me to give updates. I finally went to get my deposit refunded yesterday (the only positive part of this is that they agreed to do that).
I basically wasted 3 weeks of my time on this dealership. There is a good reason this dealership has a 2.5 star average on YELP. I highly suggest that you visit a dealership with better reviews.
Never put any deposit down with this dealership or you might have just bought yourself a ton of grief. I'm never going back to this place again.
I just bought a 2012 Subaru Impreza and I couldn't be more excited!! The car was in great condition, got it for a steal of a price and the customer service I received was second to none!
Theo, my salesman, was very knowledgable and surprisingly I did not feel pressured at all throughout the entire visit, which was really rare. He even did a side by side comparison of the competitors car so I could make an educated and wise decision. The whole experience was fantastic! I truly recommend Theo and Mid City Subaru for anyone looking for a new or used car, it was great!!
My first car when I turned 16 was a Subaru Impreza. Recently, I decided it was time for an update. I headed over to Mid City Subaru as it was highly recommend not only by 1 but a few of my close friends. I was helped by Jordan who was a pleasure to deal with. He helped me through the car buying process as it is something very new to me. I test drove two different cars with a sales associate too. I am thrilled with my experience at Mid City Subaru and glad that surpassed a car buying horror story I hear from so many people who bought their cars from other dealerships. I can assure you I will be returning to Mid City Subaru in the future for service and when it comes time to purchase that next Subaru.
Star Nissan is a great, friendly car dealership and it was a complete pleasure to do business with them. I had a few different cars in mind when going into the dealership. The sales associate talked me through all the different cars and I was able to decide which was the best fit for me. The sales associate was patient and kind. They then worked out a great price for me and even helped me work out financing that was fair. I would definitely go back to Star Nissan in the future and would recommend it to anyone who is looking for a Nissan.
“World Class Rude and Incapable Management” read, think, and stay away from them.
I will shed some insightful light on how MidCity’s Subaru Service handled my tire repair and let you make a decision if you really want to service your car there or buy a car from them.
After a few weeks of continuous minor leaks of air pressure in my tire, I contacted MidCity Subaru for an inspection of my tire. On the first visit they did not discover anything wrong. During the second visit there was a more significant leak noticed, and two weeks later a nail in my tire was revealed. They recommended plugging it. The way they plugged it was by creating a bigger hole and forcing a rubber plug through the hole without even taking the tire off the rim. Making things worse, they plugged it on the side wall! This method of external plugging and even attempting to fix a hole on a sidewall is known to be unsafe and prohibited under the Rubber Manufacturers Association (RMA), the tire industry's national association.
Six weeks later, continuous tire leakage occurred and this time I called Yokohama’s tire manufacturer to advise me on it. Yokohama sent me to my local NTB and upon a subsequent inspection a second nail was discovered. However, NTB refused to fix my tire (by patching the nail hole) because they stated that this tire was repaired incorrectly before, it is unsafe, and they do not want to touch it because of understandable liability consequences in the future. NTB told me “Only mom’s n pop’s shop would do it!”
I went straight to MidCity Subaru to confront them about the tire and they denied that they installed this plug! Marcel (the service manager) said that they wouldn’t do something like that, and yet they did! I asked him to show me the plug MidCity installed six weeks ago, but he could not. Then, apparently he lost control of himself and with his world class service mannerism screamed in my face to “get out! get out!” and threatening to tow my car away – imagine. Let me make it clear, that service department denied that they incorrectly repaired my tire even though I have documentation – think about it. The general manager Jordan was not helpful at all and stood by his technician not willing to even listen to my explanation. After asking him for help in the resolution of this issue, he said that he was not interested in helping me because I rated him low in the new car buyer survey sent from Subaru HQ. No problem Jordan –it was honest, I was right again.