Merlo On Maple
16 W Maple St, Chicago, IL 60610
Cuisines: Fine Dining, Mediterranean, Italian, European, Continental
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10/09/2009Provided by Citysearch -
How do you say ""shakedown artists"" in Italiano?
I booked a private party for a group of VIPs for my firm at Merlo on Maple. Having spoken to the catering manager of the restaurant more than ten times over a period of two months and exchanged confirming emails, when the guests arrived on the evening of the dinner, they were greeted with an extortion attempt. The host at the door stated, ""we will have to charge you a $500 room rental unless you change your wine selection to meet your guarantee.""
If you were a meeting planner who made every effort to ensure a top level dining experience, how would you like your guests to be greeted in such a manner? If meeting the guarantee was a legitimate concern, why didn't the catering manager discuss this matter with me before the event. It's completely unprofessional to conduct business in this manner.
Two words: Never again!!
10/26/2008Provided by Citysearch -
Took 3 out of town guest here on Friday night and I was embarrassed. This night was a disaster mostly due to a very bad waiter, who did not listen, ignored us, continued to push food that we did not want. We waited sipping water for 45 minutes and finally had to ask again for the bottle of wine that we ordered and if we could have bread while we waited to order. The fish special tasted very fishy (not fresh) and when I told the waiter he argued instead of listening. I could go on and on. Just do not go to Merlot. The attitude and food quality is bad. This is a tragedy for such a lovely building and dining space. Interior beauty cannot not make up for bad service and food.
10/19/2007Provided by Citysearch -
I'm Italian, I lived 33 years in Italy. This is (at last!) an authentic Italian restaurant.
Food is excellent. They also import fresh things from Italy.
I've ever had good service, the guys complaining were probably unlucky.
The owners are really passionate Italians, she is the cook. Talk with the owner, ask him how come many of the VIPs that go there are not exposed in pictures like in other restaurant. A classy place.
I've even been there for Valentine, the 80$ dinner was excellent.
It is not cheap (nor too expensive) but it worths every cent.
08/24/2007Provided by Citysearch -
We did get the window seat we requested as it is the only place to set with any degree of ambiance. From there all down hill. Rissoto expensive and disappointing. I have enjoyed rissoto more at other Italian eateries for half the price and twice the quality. It was sticky and quite tasteless. We asked the waiter to reccomend a wine in keeping with our pasta entrees - also disappointing. Upon leaving we we were given a written narrative on the wine - nice thought however it is not reccomended for pasta - to pricey for a basic Italian eatery in Chicago.
12/11/2006Provided by Citysearch -
We were a party of four that was seated upstairs. The dining room was uncomfortably warm and very far from romantic!. The service was slow, unattentive and unprofessional. Our waiter was very slow to bring our wine selection and then spilled the wine on the menus and the table when pouring it into everyone's glass. He did this each time he poured. The food was very slow being served and when we wanted to order a second bottle of wine I had to get up from the table and look for our server. Mind you we were drinking $100 to $160 per bottle wines. The ""homemade"" pasta was served in a clump that I could pick up in its entirety with my fork, so it was necessary to cut bite size ""pieces"" from the clump. Finally the ""complimentary"" after diner liquor drink was spilled on one our parties sport coat to end our evening. There are many other better Italian resturants in the area that I would pick over this place. Not worth the trouble!
12/07/2006Provided by Citysearch -
We are 4 women looking for a fun restaurant with tasty food. Found neither here. First, we were seated in a dull room with kitchen noise behind draped door. Our waiter was preoccupied with others and unfriendly even tho we remained smiling and jovial. We did ask to be moved and got the front room on 2nd floor. This was better. Menu-not very interesting. If you like veal and rabbit, you'll like it. Waiter-not attentive. Food- came covered with silver dome (thought that was cool) but when uncovered, only a plop of pasta which wasn't even hot. NO presentation what so ever! Glad to check this restaurant off our list.
10/28/2006Provided by Citysearch -
This was by far THE WORST RESTAURANT experience I have ever had.
Waiters were switched without notification, the appetizer arrived before my beer did. I was served Rare meat instead of Well Done, my date was served uncooked Chocchi. Manager came by our table and said he will take care of everything. My date got the remaining 8 pieces of her Gnocchi cooked, my steak was never served to me. I ended up paying a $100 for the WORST RESTAURANT EXPERIENCE OF MY LIFE. I was HUNGRY/UPSET/EMBARRASED in front of my date this is the place I decided to take her to
Keep in mind I made this story as short as possible.
If you have any further questions about the place, I will gladly go even further into the details, please do not hesitate to e-mail me at yan55555@yahoo
02/22/2006Provided by Citysearch -
This was some of the best Italian food I have ever had!! The ambiance is fantastic - romantic if you want, but also great for a nice family dinner out. Being able to eat in a townhouse/brownstone in Chicago contributed to a relaxing evening with great food in a great setting. Try it!!
05/01/2005Provided by Citysearch -
My wife and I had high hopes for our dinner date at Merlo on Maple, We were placed in a cold corner in the basement section of the restaurant, Music was being played out of a boom box in the corner, The server was friendly but not well informed about the meals, My entree was undercooked my wife's was so spicey that she could not finish it.
We happily skipped the after dinner and payed the unreasonably hefty bill and got out.
We will not be back!!!!!