111 N State St, Chicago, IL 60602
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11/07/2010Provided by Citysearch -
Visiting with friends from Michigan to watch the game,the food was good but the service was TERRIBLE! It was not busy at all but our waitress Teresa never brought one of our drinks we had to ask for our sides of sauce twice, the bus boy brought out half the order then about 5 min later the waitress came with the rest. It took 25 min just for our water.Then announced very loudly to our group when we paid with a credit card that and quote ""well ya know tips are NOT included in this"". How tacky! All in all dissapointing for Macy's. plan a long time for your lunch if you go! Next time we will try Walnut room.
01/08/2010Provided by Citysearch -
While prices continue to rise, the level of service has plummeted within the retail industry. This is clearly not the case at the Carol's Daughter counter inside Macy's on State. Cory, the specialist for the line recommended appropriate hair and body products, without being a pushy salesperson. I can't wait to use these items. After explaining that I was in desperate need of a natural hair care technician, he attached his hairstylist' business card to my receipt. Hopefully, I'll be giving John of Locology hair salon an excellent review soon.
12/15/2009Provided by Citysearch -
To Whom It May Concern:
I am writing because I am concerned with service I had today at the Macy’s Bridal Salon on State Street. I will be honest and say that I did read online reviews before my appointment. I was worried about some of the experiences that we reported but, I assumed everyone gets a little critical and to go with an open mind. I arrived on time and ready, bra, picture, a list and was excited to be in the shop. I filled out the form and clearly wrote my budget at $2100.00. I was informed your dresses started at $1200.00 and went up so I assumed there would be adequate selection for my price range. The consultant greeted me and was given my information sheet.
She asked if I like any of the dresses on the floor and I pointed out the ones I liked. I was under the strong assumption that if it was out of my range, I would be informed. She pulled the dresses and set me up in the dressing room. I tried on the Lazaro i liked and instantly thought it fit my style. In my mind I wondered if it was in my price range and quickly asked the consultant. She replied, “We will have to see.” I am guessing my frustration is clear… I had just been put into a gown way out of my comfort zone. Most of the gowns she brought me throughout the appointment we well over $2100.00 (I would check the tags each time she left the room) and really bothered me that the information sheet was completely disregarded.
Why does this happen? It is not really fair to the bride. Am I really supposed to go to my parents and ask them to blow the budget for a gown? It wasted everyone’s time; from my friends, to the consultant, and especially mine. I spent the time driving from the suburbs, paid parking and got my hopes up for nothing. I will be honest, I will never have any of the dresses put on me today, and that’s a disappointment and a disservice to me. I still believe that there were plenty of dresses there in my budget, but most one reason or another, was never shown them.
Please review my paperwork, I have made an appointment later this year for a trunk show but for the most part, do not see the point in keeping it. What bothers me is the most is that $2100.00 is a lot of money to me, but apparently not to Macy's. I am sure you will get another sale, bigger and better, but hopefully this situation will get some attention and be addressed.
08/18/2009Provided by Citysearch -
Purchased a bed frame in the Martha Stewart line-beautiful at first glance but salesman lied when I asked how difficult it would be to make the bed due to curved corners. No problem he said-well it is a problem-the mattress is heavy and has to be lifted every time I change the sheets.
08/10/2009Provided by Citysearch -
I bought my dress from Macy's in Septembr of last year and I was quoted a fix amount of $250 for my alterations. I am getting married in October and I went for my first fitting last week and after standing for 1 hour and 30 minutes during my EXTENDED lunch break getting fitted, I was quoted over $700.
I have talked with the manager of the alterations department on the phone and she yelled at me and interrupted me while I was explaining why I as so upset. I then talked to another manager who told me that a Consultant should not have to follow up with a Bride if they haven't heard back from us. He then laughed at me, and told me that I hear only what I want to hear and that Macy's will be more than happy to LOSE me as a customer.
DO NOT RUIN WHAT IS SUPPOSED TO BE THE BEST EXPERIENCE OF YOUR LIFE by purchasing your bridal gown from Macy's Salon.
Did I mention that the consultant who quoted me the #250 flat fee is no longer working there?
12/22/2008Provided by Citysearch -
I went to a couple different Macy but could not get the Northface jacket. The one on State has but run out. I leave my name and phone number. The next day they call me come and pick it up. It was great customer services! I love the Jacket and the price!
08/04/2008Provided by Citysearch -
Just went to Chicago this weekend and the first stop in the city was Macy's at the former Marshall Fields store. We loved it. Mostly we were just looking, but every salesperson we encountered, shopping or just looking was delightfully friendly, gave us lots of information even if we did not buy. We were truly impressed. It was a wonderful new experience to find salespeople willing to help and give us information. We made a few purchases and came away with a very positive feeling for Macy's; unlike what we sometimes encounter in the home town store. I am certainly looking forward to other trips and the opportunity to visit this store. I was also here in December of last year and got much the same feeling but since we were actually shopping more this time, the experience was just wonderful. I even told a saleswoman in colognes how nice everyone was to us and hope it gets back to management what a wonderful experience 2 ladies from Indiana and Ohio had at their store.