Kass Management Service Inc
2000 N Racine Ave, Chicago, IL 60614
Phone: (773) 388-2986
Primary Phone: (773) 388-2986
Kass Management Svc Inc
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Kass management has been a let down since the first day I've been associated with them. They've had cockroaches, broken elevators, heating and cooling shut downs, water shut downs, and are very rude when you try to politely complain about any of these items.
When complaining about the abundance of cockroaches, the woman on the phone replied, "It's not as bad as it was a couple years ago". That's a reassuring
I was once locked in an elevator with my dog for over an hour, and not only did the emergency call button not work, but when I called Kass Management with my phone, they told me I needed to be the one to contact their maintenance man on call. The maintenance man told me I had to be the one to contact 911. After the firemen pried me out of the elevator, they told me to relay back to the management company that the elevator should not be operational until an inspection. I notified Kass and they preceded to ignore me and run the elevator as usual. I had to facilitate my own release and Kass MANAGEMENT did no managing in the matter. I have complained about this experience twice and both times, they have either hung up on me or have refused to apologize for the experience.
Upon move-out, they tried to attach damage to the building without providing any evidence that my professional movers did so. Upon inquiring, they cashed my refundable deposit and told me that I shouldn't have used the entry I did, despite not ever notifying us that was a rule in the first place. This management company does not take any responsibility for their properties or their actions, and they find any opportunity to take funds where they can.
I've been disappointed countless times and I am glad to be rid of them. I have talked to many realtors in this city, and when I mention Kass Management, they understand my frustrations immediately. Looks like they've made a name for themselves.
I've had nothing but a good experience here. Mark, the property manager has done nothing but go above and beyond. He returns phone calls in a timely manner and if for some reason he isn't able to his assistant Alan does a great job getting back to me. When I email him in the middle of the night, I get a response that night I don't have to wait until the next day to find out what his plan is to address any concern.
I moved into my 2 bedroom a while back and wanted to wait a few months before forming my own opinion! All I have to say is easiest 5 stars I have ever given the manager gets things done, and even installed a fitness room in the building which will save me a trip. The place is great in unit washer dryer, storage in the basement laundry room in the building on top of my in unit washer dryer and a new fitness room this place has been pretty sweet and its near Wrigley which is always a plus.
I own a condo that recently became managed by Kass and was worried at first you never know how these things play out and how the manager that gets assigned to your building will address concerns in the building. But so far everything has been great, Kenny our property has been a great help with getting things done. I am happy that our building made the change to Kass. They definitely take things more serious. Thank you!