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Kass Management Service Inc

(39 Reviews)

2000 N Racine Ave, Chicago, IL 60614

(773) 975-7234

CLOSED NOW
Tomorrow: 9:00 am - 5:00 pm
32
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Phone: (773) 388-2986

Primary Phone: (773) 388-2986

Services/Products
Management
Brands
Excel
Payment method
debit, discover, amex, check, mastercard, visa
Neighborhoods
Sheffield, North Side, DePaul
AKA

Kass Management Svc Inc

Other Emails

Categories
Real Estate Management, Real Estate Rental Service, Real Estate Agents, Apartment Finder & Rental Service, Real Estate Consultants

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Reviews

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Kirk B.

04/04/2017

Overall
Expertise
Professionalism

Kass management has been a let down since the first day I've been associated with them. They've had cockroaches, broken elevators, heating and cooling shut downs, water shut downs, and are very rude when you try to politely complain about any of these items.

When complaining about the abundance of cockroaches, the woman on the phone replied, "It's not as bad as it was a couple years ago". That's a reassuring

I was once locked in an elevator with my dog for over an hour, and not only did the emergency call button not work, but when I called Kass Management with my phone, they told me I needed to be the one to contact their maintenance man on call. The maintenance man told me I had to be the one to contact 911. After the firemen pried me out of the elevator, they told me to relay back to the management company that the elevator should not be operational until an inspection. I notified Kass and they preceded to ignore me and run the elevator as usual. I had to facilitate my own release and Kass MANAGEMENT did no managing in the matter. I have complained about this experience twice and both times, they have either hung up on me or have refused to apologize for the experience.

Upon move-out, they tried to attach damage to the building without providing any evidence that my professional movers did so. Upon inquiring, they cashed my refundable deposit and told me that I shouldn't have used the entry I did, despite not ever notifying us that was a rule in the first place. This management company does not take any responsibility for their properties or their actions, and they find any opportunity to take funds where they can.

I've been disappointed countless times and I am glad to be rid of them. I have talked to many realtors in this city, and when I mention Kass Management, they understand my frustrations immediately. Looks like they've made a name for themselves.

Richard P.

03/30/2017

Overall

Everything was pretty smooth. The building is in good
condition No real complaints from me. Highly recommend!

Edward B.

03/07/2017

Overall

I have had good experience with the maintenance man onsite. Tim has always gotten back to me right away if I ever have to reach him. I appreciate his urgency to resolve issues. I am pleased with our experience with
Kass.

Matt C.

02/02/2017

Overall

I've been a tenant for around 3 years and have been pleased with the management so far. Thank you!!!

Mildred M.

01/05/2017

Overall

I've had nothing but a good experience here. Mark, the property manager has done nothing but go above and beyond. He returns phone calls in a timely manner and if for some reason he isn't able to his assistant Alan does a great job getting back to me. When I email him in the middle of the night, I get a response that night I don't have to wait until the next day to find out what his plan is to address any concern.

Nancy T.

12/05/2016

Overall

I moved into my 2 bedroom a while back and wanted to wait a few months before forming my own opinion! All I have to say is easiest 5 stars I have ever given the manager gets things done, and even installed a fitness room in the building which will save me a trip. The place is great in unit washer dryer, storage in the basement laundry room in the building on top of my in unit washer dryer and a new fitness room this place has been pretty sweet and its near Wrigley which is always a plus.

Doris R.

11/04/2016

Overall

I own a condo that recently became managed by Kass and was worried at first you never know how these things play out and how the manager that gets assigned to your building will address concerns in the building. But so far everything has been great, Kenny our property has been a great help with getting things done. I am happy that our building made the change to Kass. They definitely take things more serious. Thank you!

Matthew M.

10/14/2016

Overall

Not picky person but if you are looking for a nice place to live and want a good management company then Kass has been solid in my opinion. I have an apartment in Bucktown fun area to be in so I have o complaints.

Frank Z.

10/07/2016

Overall

I have an apartment managed by Kass and it's an awesome place to be it in Lincoln Park. When I moved in they updated the appliances for me which was such a nice touch, I'm on Armitage which is awesome by 1 bedroom in plenty spacious I have a laundry in the basement with my own storage unit. I have a super responsive property manager so it gives me piece of mind that maintenance request will be done in a timely manner.

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