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Hard Rock Hotel Chicago

Map & Directions
(14 Reviews)

230 N Michigan Ave, Chicago, IL 60601

(312) 345-1000

Today: 8:00 am - 9:00 pm
Tomorrow: 8:00 am - 10:00 pm
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BBB Rating
BBB Rating and Accreditation information may be delayed up to a week.
Regular Hours

  • Features:
    • Non Smoking Facility
  • Property Amenities:
    • 24-hour Front Desk
    • Elevator
    • 24-hour Business Center
    • Laundry Facilities
  • Room Amenities:
    • Refrigerator (on request)
    • Microwave (on request)
    • Cribs/Infant Beds Available
    • Coffee/Tea Maker
    • Rollaway/Extra Beds Available
Payment method
all major credit cards, amex, discover, master card, visa
Price Range
Carbide & Carbon Bldg
The Loop, Central Chicago
Meeting Facilities
Hotels, Casinos, Corporate Lodging, Lodging, Meeting & Event Planning Services, Motels, Restaurants, Wedding Chapels & Ceremonies, Wedding Reception Locations & Services
Other Information

Wi-Fi: Paid

Pets Allowed: Yes

Parking: Valet


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Provided by Citysearch - 

Dirty, Dingy, Dark!!!! Not a great choice for a hotel to relax. Loud music throughout, Stay north of the river, do yourself a favor. Staff was GREAT though!!! bad view from room, uncomfortable, and very weird througout!!



Provided by Citysearch - 
Nice, comfy rooms, no place to get a bite to eat

My Fiance and I stayed at the Hard Rock in January of this year for a little weekend get-a-way. The location is wonderful and the hotel was very modern and lived up to the ""Hard Rock"" name. The rooms reflected this as well with it's big screen TV and such. The view was ok, although we mostly saw the business building across the street from our room - we couldn't see much else, though. When we wanted to get a bite to eat (and didn't feel like paying $20 for a burger), we had to leave the hotel and go down the street to Subway or walk across the street to Bennigans. It would have been nice to have had an actual restaurant IN the hotel and not just a bar in the lobby. The shower had very little water pressure, but our room was clean and was always clean when we left and came back after a long day of walking, shopping and site seeing. The staff were very friendly, we only dealt with the lobby check-in/check-out staff. Overall, I would not want to stay here again. I would like to find a nice hotel on the same street, maybe north of the river with an on-site restaurant (or 2) for guests who don't want to order room service.



Provided by Citysearch - 
Loved It!!!

I stayed at the Hard Rock for a weekend vacation and I didn't want to leave. The service was outstanding! we forgot our toothbrushes and 2 were brought to our door in minutes. The front desk staff even printed off directions to her favoriate place for breakfast when we asked for a reccommendation! At night the lobby turns into a bar scene with trendy music and the bar gets crowded pretty fast. I can't wait to go back to chicago just to stay at the hard Rock again!



Provided by Citysearch - 
A little dark for my taste...

To start, I'll say the staff was friendly and helpful. They do pull off the rock-n-roll theme fairly well but in a dark and minimalistic sort of way. The colors are grey and black and the rooms have very little lighting, even in the bathroom. The room had a small side chair with a low back so don't plan on kicking your feet up and relaxing unless you get on the bed. Nice bedding and pillows. No wireless but a decent highspeed wired connection is available.

Our room wasn't filthy but it wasn't clean. Housekeeping seemed to have a problem getting the basin around our sink clean, when we left it had the same gunked on toothpaste that was there when we arrived four days earlier. We returned one day at 3:30 in the afternoon after a full day of walking and sightseeing to get a quick nap before getting ready for our evening out. Much to our surprise the room had not been cleaned. My wife was on the phone with the folks in the lobby when the maid knocked on the door. We left the room to take our nap in the lobby which was a MAJOR bummer.

Location is great, hotel is pricey and mediocre in my opinion.



Provided by Citysearch - 

Best Stay Ever! The staff was great! Most Comfortable Beds I've ever experienced in a hotel and I travel at least 3 times a month. Great Vibe and fabulous location! Close to everything I needed.



Provided by Citysearch - 
I wish a hard rock would hit this hotel

I wish a hard rock would hit this hotel and put it out of it's misery. The only bonus was the amenities and location (both of which are pretty good). The Valet was a nightmare-I have a brand new sports car and I heard the valet speed it away (way too fast) and come to a screeching HALT that could be heard down Michigan Ave. The hotel is super Unorganizedthey OVERSELL the hotel all the timethey walked (where there send the people that had reservations, then give their rooms away) part of my group to another hotel, they do this a lotgranted they do have you go over to the W Lakeshore Drive but regardless I made the reservation at the Hard Rock and I would like to stay there not some other hotel. It is OK but with all the issues I had I cant recommend it to anyone.



Provided by Citysearch - 
finally something different!

finally a hotel that has a different look from all the others!
This hotel looks cool and has it's act together. The reception people are friendly, the rooms look great and the bar is open late!
I would recommend this hotel for business or pleasure for the location and the service I received.



Provided by Citysearch - 
Weekend in the Windy City

The hotel was clean. The bed was very comfy, and easy to get a good-nights-sleep. I liked the size and layout of the room, but there was no room in the fridge for my own food. The provided towels are the biggest that I have ever seen. The shower was nice and hot. I was disappointed that the hotel only had one restaurant, but hey, this is Chicago and there are plenty of places to eat. ALthough it would have been nice to be able to find food after midmight without having to order room service.

The hotel is very hip, but I would not bring small kids to stay. There was plenty of eye-candy in the hotel lobby-bar.

Parking for two nights was $56, but the valet and staff make you feel like you are number one.



Provided by Citysearch - 
Lifetime memory

My fiance booked a room at the Hard Rock for the night he was going to propose to me last summer. He got there early to check in and bring our bags (it was a surprise) and he happened to mention to the lobby staff that he was planning to propose, and they upgraded us to a suite for free! Our suite was beautiful - from the gorgeous skyline views to the flat-screen TV and hip, modern style. They treated us like royalty from the second I stepped from the car until we left the next day. We will definitely stay here again!



Provided by Citysearch - 
Trippy hotel bar scene

The Base Bar, located in the Hard Rock Hotel, is a great place to peoplewatch. Chicago tourists staying in the hotel congregate in the bar in the evenings and the rest of the crowd is a mix of trendy locals and girls night out groups and visiting celebrities or celeb wannabees. Music is good, drinks are expensive but fine. It's just an interesting scene.



Provided by Citysearch - 
Overall good stay but staff needs help.

Love the location and decor of the hotel. Rooms were very nice but don't pay for upgraded view.

Workout room: above average.

Staff seems to view customers as an anoyance. Avoid contact if you want to avoid frustration.

Address is Michigan Ave. but the entrance faces Wacker.



Provided by Citysearch - 
Can't Get it Together!

Yes this hotel is new and yes this hotel is close to attractions, but this hotel staff does not have it together yet! The staff made me feel like I was putting them out. I also thought the music was too loud in the lobby. Plus, their restaurant was supposed to be open by now and clearly has a ways to go before it is done.

I would not recommend this place until they can get it together!



Provided by Citysearch - 
V-DAY Rocked my World!

This hotel is amazing, being a New Yorker, I haven't seen such friendly and quality service in a very long time. The rooms are beautiful, the flat screen TV made it difficult to want to venture into the windy, cold weather. The music is great...this place has a lot of potential for cheeseyness, however it is absolutely classy and fun! The location is great, very close to Michigan Ave. All in all staying at the Hard Rock, made my Valentine's Day a really great time!



Provided by Citysearch - 
What a weekend

I have been to Chicago many many times in the last 15 years and this is the first time I have gone home thinking that I got an awesome deal on a hotel.
From the time I got out of the car from the airport, until the time I left...I felt like I was the only one the staff was working for.
The rooms are immaculate and very very tastefully done. The whole hotel, in fact, is very stylish and trendy with a possibility of overtaking my previous choice of the House of Blues as one of my new hotel hangouts downtown.
From the free breakfast they offered as a consolation for the restaurant not being completed to the turndown at night complete with chocolates, everything the staff did made our stay one of the most memorable we have ever had in Chicago.