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Gregg Helfer, Ltd

Map & Directions
(99 Reviews)

5 S Wabash Ave Ste 1706, Chicago, IL 60603

(312) 920-0970

CLOSED NOW
Today: 10:00 am - 5:30 pm
Tomorrow: 10:00 am - 5:30 pm
18
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Phone: (312) 920-0977

Phone: (312) 854-3005

Phone: (312) 854-3004

Primary Phone: (312) 854-3004

Fax: (312) 920-0971

Payment method
cash, debit, amex, check, discover, master card, visa, all major credit cards
Location
Jewelers Center-Mallers Bldg
Neighborhoods
Central Chicago, The Loop
AKA

Gregg Helfer Ltd. - Private Jeweler

Greg Helfer Ltd

Helfer Gregg LTD

Other Email

Categories
Jewelers, Jewelers-Wholesale & Manufacturers, Watches, Diamonds, Jewelry Repairing
Other Information

Parking: Garage, Street, Valet

Wheelchair Accessible: Yes

Price Range : Average

By Appointment Only: Yes

Bike Parking: Yes

Reviews

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ChadCampbell

04/29/2012

Provided by Citysearch - 
Overall
Great diamonds

It's one thing to see rings on a website; it's another to see them for real. Congratulations for the good quality! I live 50 miles away from Gregg and I drove all the way after a phone call we had that got me excited and I do not regret that trip at all. Gregg was not there when I arrived because he had another appointment to attend he told me about on the phone, but his staff took great care of me in his absence. They treated me very well and he and his brother are real pros. I came back a week later to thank him personally for the good service and for the perfect engagement ring, and he was happy to see me. My wife is delighted, the ring fits her gorgeously and no-one knows engagement rings better than them.” Chad Campbell

toddpendergrass

04/26/2012

Provided by Citysearch - 
Overall
He made me the best custom-made ring

If you’re looking for the best wedding ring Michael will help. He’s got one of the finest selections of engagement rings you can find in town. When my best friend asked his girlfriend to marry her last year, I was amazed by the ring he proposed with. I thought when it’s my turn I have got to have such a premo custom-made ring too... So now, my fiancé is delighted, she likes the ring and she’s really happy. She shows it off to friends and family whenever she can and she always talks about me. She’s truly happy and this affects me a lot. Thank you so much for your good advice, your great choice and for the joy and happiness you brought to both of us.

Juancetta

11/30/2011

Provided by Citysearch - 
Overall
Miracles Do Happen

I was totally devastated when I broke my engagement ring. A friend of mine highly recommended Gregg Helfer. I called immediately, explained what happened, brought in my ring and amazingly he was able to fix it. In less than a week, I had my ring back and it looks better now than when I originally got it. The work he did on my ring is incredible. I have never had a personal jeweler but I do now.

TomChicago

09/05/2011

Provided by Citysearch - 
Overall
Excellent quality and customer service

Gregg designed an eternity band for my wife, which she loves. He was able to exactly create what she wanted and imagined in a low-key, professional manner. We had an initial consultation with him, reviewed the wax model a week later, and had the finished ring about 10 days after that. Gregg's price was very fair, and the quality was exceptional. We will certainly use him for our future custom jewelery needs.

T J L

06/09/2011

Provided by Citysearch - 
Overall
Simply the best!

I've recently purchased both an engagement ring and wedding bands from Gregg and I can't fully express how impressed I was with both the products themselves and the customer service that Gregg & his staff provided.

Starting from our first meeting, Gregg was honest and upfront with me. He was intentional in gaining my trust and respect while upholding a excellent level of professionalism. Throughout the designing process, Gregg took time to get to know both my fiance and I with the intent to make these rings personal and special. Gregg's ability to remain patient throughout the process while offering quality advice and direction was a common theme throughout the time we spent together. I never felt rushed and appreciated all the time he blocked out for me. Gregg's creative & artistic eye for jewelry is outstanding, and truly exceeded my expectations on many levels.

I gave Gregg some freedom and room for creativity when designing the final ring designs...and it was the best decision I could have ever made. Every aspect of the jewelry is perfect, unique, and customized--its as if Gregg new exactly what I was picturing in my mind. There are no limits with what Gregg can accomplish, he will find a way to make it happen--at times it was as if he and I were a team. Gregg kept me posted on his work via CAD images (visual models/proofs) which allowed us to customize every aspect of the jewelry. On a daily basis, strangers will make a point to stop and comment on her ring with:

>""...you can see that sparkle from across the room!""

>""....that is so elegant and unique.""

>""....[gasp] that is beautiful!""

>""....I've never seen anything like that before.""

Having such a trustworthy and personal relationship with a very experienced and confident jeweler makes the process that much more enjoyable and stress-free. Gregg will go to bat for you until you finally say, ""its perfect, Gregg."" I would undoubtedly recommend Gregg to anybody, I promise you won't be disappointed. I will not shop anywhere else for diamonds and jewelry.

SamIAM3

04/19/2011

Provided by Citysearch - 
Overall
Nice Job Gregg.

Gregg beats all the ""famous"" competition by a mile.
My wife and I shopped at some famous name jewelers around town. The quality of the diamonds that we saw before we met Gregg were fair at best. We were so disappointed we considered not buying any jewelry at all for our anniversary.

I bought my wife's engagement ring from another jeweler and we weren't happy with the quality. We decided to look to Gregg though, and they are just perfect. Incredible 4 C's values for everything! We won't shop anywhere else for diamonds and jewelry ever again!

Pattyrj

04/19/2011

Provided by Citysearch - 
Overall
She loves it!

Beautiful engagement ring.. it just sparkles! Much cheaper than at a retail store on jewelers row, and I got the comfort of dealing with Gregg Helfer....who is the most credible person I met in the Loop. The diamond is perfect and certified... unlike some I saw at shady local jewelers . The ring and setting were perfect size for my finace. The diamond has exceptional color and bling value. Best value...no doubt.

SRKBDB

03/22/2011

Provided by Citysearch - 
Overall
Hands Down - Best Jeweler....So Enjoyable

My fiancé and I decided to go about the whole process of buying an engagement ring together. Neither of us was into surprises, she knew exactly what she wanted, and I would rather get her exactly what she wants versus, guessing....

My fiancé and I set-up some appointments, Greg being one of them. We went to our 1st meeting and everything was OK, didn't necessarily love the jeweler, but they did have the diamond my fiancé wanted. We knew we had some other meetings to go to, but decided to put a hold payment on the diamond....just to hold it. The next day we met with Greg. Not only was he accommodating to our schedule, but the very second we walked into Greg's showroom we instantly felt comfortable. After meeting with Greg we knew we wanted to work with him going forward, so we went down to the other jeweler to get our money back so that we could move forward with Greg. When trying to get our money back, the other jeweler made us an offer we couldn't refuse while also guarantying us that they would be able to build the exact ring my fiancé wanted. She had pictures, dimensions, you name it....all they had to do was duplicate it and we were good to go. ""No problem"" they said....easy.

That night....we felt bad about not going with Greg....so we decided to email him and just let him know of our recent happenings....just for professional courtesy. Almost instantly Greg emailed us back, wishing us luck and let us know if there is anything he can do for us going forward he would love the opportunity to meet with us, but most importantly good luck and again congratulations.

In short, the next month was hell. The jeweler we went with was so incompetent. Not only did they become very hard to work with, but we gave them 3 shots at building the ring and every-time it got worse. We were pretty much getting the same ring with metal ""taped"" to it. The untrained eye could look at these rings and say, wow that's a hell of a diamond, but what a piece of crap for a ring. Things were off center and it looked nothing like the pictures we took them. Every-time we took it in to tell them they missed the mark again, they played dumb, acted like they didn't understand, but ended up guarantying us they will fix it....of course wanting more and more money to correct, THEIR mistakes.

We finally got fed up with it all and decided to email Greg asking for advice. We emailed him at 9 o'clock at night and 2 minutes after emailing him, he called us from Madison, Wisconsin....told us don't worry, come see me Monday afternoon. We went and saw him. Not only did we automatically feel comfortable again, but Greg assured us we were right and for that matter, assured us that we weren't crazy and asking for too much. The ring was shotty. Greg coached me in how to confront the ""BAD"" jeweler and sure enough....I walked out of the bad jewelers store with my diamond in my hand and a check for the difference in what I had spent in full minus the diamond.

It's all history after that. Greg, literally changed everything for us. He built us a high-quality ring that my fiancé is in love with and her friends gawk over. He sent us CAD images to approve, showed us replica rings built, that we also got to approve. During the process Greg communicated with us and 100% delivered on everything he said. Greg was an absolute joy to work with. No questions asked, we are working with Greg on our wedding bands, and I am already 100% sure that for the rest of my life as I buy jewelry for my to be wife....I am not even going to shop......I'm calling Greg and setting up an appointment. I highly recommend to all guys looking to start the whole process....go straight to Greg. He's fair on price, and you get the highest quality jewelry when working with him, not to mention he's fun

blackstone55

11/10/2010

Provided by Citysearch - 
Overall
Thank You Gregg

I love my new ring from Gregg Helfer and have gotten many nice compliments on it. He did a great job finding the perfect stones and made it absolutely gorgeous. I thank him for everything!! JB

G33

11/10/2010

Provided by Citysearch - 
Overall
Best Jeweler in the City!

I would like to extend my sincerest thanks to everyone that works for Gregg Helfer Ltd. Private Jeweler. The entire office shows a great deal of professionalism and they all are very much customer orientated. They put a real personal touch in to everything they do. If you are in the market for high quality jewelry at a fair price…you’re search is over! I highly recommend you give them a call today, you won’t be disappointed!
Thanks,
JC

MakeArt

08/31/2010

Provided by Citysearch - 
Overall
Completely Unethical

Gregg asked me to leave a review on City Search & Yelp, so here it goes. July '10, using City Search, I found Gregg and brought to him my original wedding set; platinum, excellent 1.06 ct center round stone with numerous diamond baguettes. I wanted to do an even exchange for a new right hand ring since I was going through a divorce. While I waited for Gregg to make a new ring, he removed my center stone and sold it within 2 days.
After 12 weeks and a litany of excuses including trying to deal with his ""guy in NYC"", health concerns, family problems, holidays, etc Gregg finally delivered a ""custom"" chunkier, white gold ring with a far inferior, darker, smaller center stone surrounded by a ton of side stones.. Nothing like what I wanted and he still hasn't delivered any sort of appraisal, which I believe he's holding hostage.  
  Feeling completely uneasy and dissatisfied, I took Gregg's ring to several jewelers in the Chicago area who have analyzed his stone and told me that it doesn't even qualify as a cushion cut because the size is too small. A couple jewelers then showed me the setting he used from a catalog. They said if this was supposed to be an even trade, that Gregg Helfer really made out and totally scammed me. All of the jewelers knew Gregg, none of them were surprised. So, buyer beware. My perfectly excellent diamond is on someone else's hand and I'm left with a ring that I detest and an impending lawsuit.

Michelle3434

08/09/2010

Provided by Citysearch - 
Overall
Sincere Thanks

Thank you Gregg for giving us the best engagement ring experience we could have asked for. You were able to work with our budget and me the ring of my dreams. You made me believe I was worthy of wearing something this beautiful(and told me my fingers weren't chubby-thanks!). Eric proposed to me in July with a surprise Mariachi serenade. I wish I could post the photos here! I've been getting endless compliments on my ring! We will never forget how great you were to us, and hopefully we can get you some more business in the future! I can't wait to get the wedding bands. I am no a diamond loving girl.

johnpfreeman

06/24/2010

Provided by Citysearch - 
Overall
Going back for more...

Many years ago, my fiancée and I went to Gregg's to pick out her engagement ring. While starting utterly confused about diamonds and the entire process, Gregg took the time to pre-educate me over the phone so he could prepare an appropriate set of choices for when we came in.

When we went in to his office together he had beautiful stones (in my price range) from which my fiancée and I picked one out while Gregg continued to explain the diamond process and showed great patience with our indecision. We left feeling fantastic that we truly understood what we were buying and picked up the gorgeous ring in a few days. She LOVED it!

A year later we were back getting wedding bands and part 2 of her wedding ring. Again, we completely satisfied with the beautiful work, the pricing and the detail without any selling pressure.

It is now a big anniversary and I am going back to Gregg's to finally pick out the final piece to a custom creation Gregg had dreamed up many years ago when we first talked about her engagement ring. My wife deserves the best and Gregg is the best.

Gregg is an enabler to help you through the process which can be scary for the first time buyer. He is well respected in the field (turns out my neighbor works on jeweler’s row and knows him.) His pricing is more than fair. I am sure we walked out with a better stone at a better price then 95% of my friends (before I started sending them all to him.) He is patient, creative and helpful in all aspects of the process.

I know this all may sound too good to be true but my advice to anyone about to buy diamond (or other) jewelry is to go talk to Gregg first. You will find out for yourselves what a pleasure it is to do business with him.

ChrisInChicago

03/29/2010

Provided by Citysearch - 
Overall
Everything I was looking for in a jeweler experience

I walked in knowing almost nothing about diamonds and engagement rings. Gregg educated me, listened to what I wanted, never tried to up sell me, gave me excellent ideas where I needed a little guidance, and delivered the most beautiful, unique engagement ring I have ever seen, by the date promised. His prices were very competitive. And most importantly, she loved the ring.

Gregg is that seemingly rare breed of business man that is interested in your repeat business and your recommendations to friends. And as a result, willing to make the complete interaction pleasant, and deliver more than what you are asking for.

Previously, I've never felt absolutely trusting in a jeweler. Now I would only go to and recommend Gregg.

CAnders22

03/01/2010

Provided by Citysearch - 
Overall
Perfect

We had a perfect experience buying our wedding rings over the internet at Gregg Helfer Jewelers. We were delighted to get such high quality rings at a competitive price. During the whole process we were given great personal service, and our rings arrived just the way we wanted them in plenty of time before our elopement. We couldn’t be happier. Thank you!

deejes52

03/01/2010

Provided by Citysearch - 
Overall
Great experience with Gregg

I wanted to post a review of how everything went with my experience at Gregg Helfer Ltd-Private Jeweler. Well,she loved the new engagement ring and the refinishing/resizing of the other band. Thanks again for the rush job and meeting the Christmas deadline. We'll definitely recommend you to others!

RyanAd

01/08/2010

Provided by Citysearch - 
Overall
Gregg Helfer Ltd.

Just wanted to write a quick review to let you know that the ring worked great. I proposed last night and she LOVES the ring. So…thanks for all you help. I’ll be sure to be in touch whenever I’m in need of any more amazing jewelry and I’ll pass your info on to my friends as well.

jerryblll

01/06/2010

Provided by Citysearch - 
Overall
Thank you for everthing

Merry Christmas and happy holidays! I think the ring is absolutely beautiful and Sarah (my new fiance) certainly agrees. We're certainly quite happy with it.
I was a little disappointed that the ring was not engraved as I had requested. However, I realize that I was rushing you to get the ring out here, so it's certainly understandable. I figure I can make an appointment to bring it back in once I'm back in Chicago. Thank you for everything.

jenjenhar

01/06/2010

Provided by Citysearch - 
Overall
Thanks to Gregg Helfer Ltd.

Thanks again for helping Jen and I find a beautiful diamond and we wanted to let you know that we are very happy with what we got! It was very easy to work with you to find what we were looking for and it was amazing that you were able to get the ring set the same day (in an hour)! We know we can trust you and will definitely refer you to others who are in the market.

jessecamp

12/17/2009

Provided by Citysearch - 
Overall
Exceptional

We were looking for something very special to go with my fiances engagement ring. I looked everywhere but no one could show me what I was looking for. Sitting with Gregg for 10 minutes and he new exactly what I needed..his jewelry intuition is incredible. The eternity band is gorgeous,and the quality of the diamonds is perfect for us. This same ring was selling online alot more than what I paid Gregg for it. Service and turnaround time are great, and I am a very pleased customer

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