564 W Jackson Blvd, Chicago, IL 60661
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This is the first review I have ever written on any business....i just never bothered to.....but after this incident....... I just felt compelled to share.......recent transplant to Chicago and was looking for a local gym. Walked into fitpro west and was greeted and taken care of by a nice lady Karen - who no longer works there.......first month was great.....good service, friendly people, good atmosphere....all fine and dandy.....but.....certain circumstances came about, which rendered me to cancel my membership...the next month.....this is where the trouble started......I was charged a full month....even though I never used the gym because of a &quot;30day cancellation&quot; policy....fine....my fault........then I get charged again......the next month and when I called Carsten to speak to him......he was very rude.....says a 30day cancellation is what our policy is....you do what you have to do......if I kept returning money....I would be out of business.........
I hate to say it.....but this was not a good experience.......the gym is fine, staff was nice.....even Carston was nice at first....... but the lack of understanding regarding situations and circumstances for their customers is NOT.........especially when its the owner........best wishes to you, if you feel this is how you run a business.....
All members are informed of our 30 day cancellation policy (standard in the fitness industry) Furthermore we waived the initiation fee and provided three complimentary training sessions to welcome this new members. Unfortunately FitPro was not able to meet the Gentleman's standard of customer service .
09/23/2011Provided by Citysearch -
This has turned out to be the single best gym I have ever belonged to. I was looking in the West Loop for a gym that was close to my job and found this place.
I had originally joined another gym, but after having the general direction of the equipment pointed out to me from the check-in desk and being sent on my way, had no incentive to continue.
My first day here, I was taken around by the owner who not only demonstrated the equipment but encouraged me to join a group strength training class. I am so glad I did - I usually just stick to cardio even though I know I need to strength train. With this class, I am now doing a variety of exercises using equipment that I would never have had the courage to try on my own. The trainer really inspires you to do your best.
Not everybody needs motivation to workout but if you do, this is the place for it. The trainers are all approachable, the equipment is top of the line and it's never crowded. I really look forward to working out now. This gym is the best!!
06/22/2011Provided by Citysearch -
We've all said, ""I just joined this new gym and..."", Well, FitPro West is your last 'new' gym. Once you join, you'll see why.
My husband and I passed by the gym one day and the welcoming energy pulled us in. We had heard the buzz on the street about the new 'best West Loop gym'. Once inside we were impressed with the high caliber of customer service equally matched by its top quality high tech equipment (The Power Plates, Jacobs ladder, and more...), all making FitPro a serious results-oriented gym.
The owner, a top Chicago trainer himself, has built a strong team of stellar personal trainers eager to share the most current fitness solutions.
I've never felt more positive energy in any other gym; yet don't let the friendly atmosphere fool you. As mentioned before, this gym is high-tech and geared for those who are serious about making fitness a priority!
06/16/2011Provided by Citysearch -
FitPro West is a great new gym in the West Loop. I have been a member at several chain gyms before but never felt like I belonged. At FitPro, they know me by name. I love that I never have to wait to get on the equipment I want to use and thus get more out of my workouts. I strongly recommend this gym to everyone!
06/03/2011Provided by Citysearch -
I am very happy with selecting fitpro. The thing i have taken away most from joining fitpro is that i can turn my goals for fitness into reality. The larger facilites always seemed intimidating for me. At fitpro, It is a very knowledgeable staff that have helped develop a routine around realistic and achieveable goals for me. My next box to check is to work with a trainer there to see how much further i can go.
05/16/2011Provided by Citysearch -
FitPro is a great neighborhood health club. What's different about this club is their commitment to personal training. They develop a workout routine unique for you that fits into your lifestyle while moving towards achieving your weight loss/fitness goals. Sure, they have the latest equipment and play great upbeat music. But, it's really the people at this club that make all the difference in the world.
This new neighborhood gym is a spacious, easy to get to and brand spankin' new. There's nothing like working out on brand new state-of-the-art equipment. If you're looking for a serious and affordable gym to work out, this is the one. Carsten is a master coach. I haven't felt healthier stronger, younger or better than since I've been working out with him.
Really Happy we walked into this place!! WELL we sister and I walked into the RIGHT place at the Right time and met the Right person Carsten !!!love the space received (2)free sessions for training with an incredible price for the membership to his space , Carsten took us on On the spot. After two taining sessions we knew we had met the right trainer for us and have been challenged physically and spoken to on the level of knowledge during training sessions ,have not always been faithful in taking care of my metabolic clock but the stars have aligned for us and we Thank this place for opening up in our part of town first.