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Hours

Regular Hours

Payment method
all major credit cards
Neighborhoods
West Loop, Central Chicago
Categories
Exercise & Fitness Equipment, Health Clubs, Personal Fitness Trainers, Exercise & Physical Fitness Programs, Physical Fitness Consultants & Trainers
Other Information

Parking: Garage, Street, Valet

COUPONS & DEALS

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Reviews

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khiladi17
Edited: 01/24/2017
Overall
his is the first review I have...

This is the first review I have ever written on any business....i just never bothered to.....but after this incident....... I just felt compelled to share.......recent transplant to Chicago and was looking for a local gym. Walked into fitpro west and was greeted and taken care of by a nice lady Karen - who no longer works there.......first month was great.....good service, friendly people, good atmosphere....all fine and dandy.....but.....certain circumstances came about, which rendered me to cancel my membership...the next month.....this is where the trouble started......I was charged a full month....even though I never used the gym because of a "30day cancellation" policy....fine....my fault........then I get charged again......the next month and when I called Carsten to speak to him......he was very rude.....says a 30day cancellation is what our policy is....you do what you have to do......if I kept returning money....I would be out of business.........
I hate to say it.....but this was not a good experience.......the gym is fine, staff was nice.....even Carston was nice at first....... but the lack of understanding regarding situations and circumstances for their customers is NOT.........especially when its the owner........best wishes to you, if you feel this is how you run a business.....

claimed iconBusiness Response08/05/2012

All members are informed of our 30 day cancellation policy (standard in the fitness industry) Furthermore we waived the initiation fee and provided three complimentary training sessions to welcome this new members. Unfortunately FitPro was not able to meet the Gentleman's standard of customer service .

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