More Info

We'll Pick You Up

General Info
Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Chicago, IL. Just one of the 7,200 branches in over 30 countries helping with your car rental needs. Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs - and local car rental customers are picked up at no extra cost. We are committed to doing things the right way: taking care of our customers, our employees and the communities we serve. It's what we call "The Enterprise Way," and it has been the foundation for our growth and success for more than five decades.
Services/Products
Car Rental, Rental Cars, Rent a Car, Van Rental, Auto Renteal, Luxury Car Rental, Airport Pick Up.
Brands
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method
master card, visa, amex, discover, check, cash
Associations
BBB,Better Business Bureau
Categories

Reviews

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MB
Mark B.

05/21/2017

Overall
Selection
Service

Great service and friendly staff! Thanks to Sunny for all his help with choosing the car and advice about the tolls!

PG
Patrixia G.

02/28/2017

Overall
Selection
Service

Excellent Customer Service! I did my reservation online but called their office to have it modify. The lady who assisted me over the phone was very accommodating. I arrived earlier than what I reserved but the shuttle was there already. When I arrived at their location, everyone was very professional. Ken was the one who assisted me on my reservation and he was great! I reserved a pick up truck and I asked what are the available vehicles available in their lot and when he told me there's a ford edge abailable I asked if I could drive that one instead. He gave me the ford to drive and by the time I got in the car, everything was ready. He warmed it up because it was snowing that time and the car was fully suited up. Best customer experience so far. I will definitely rent and recommend this location!

CF
Christina F.

02/24/2017

Overall
Selection
Service

We rented a car after our flight was cancelled, necessitating the drive from Chicago to New York. We opted in and paid for the EZ pass only to reach our first toll to realize it was not placed in our car. This made for a much longer drive with extended wait times at numerous tolls on the drive to New York.

MS
Matt S.

02/21/2017

Overall
Selection
Service

I rent from this location every week and have been for over a year already. I am a regular customer that spends a lot of money at this location. Every week there are different people working there. There is NO customer loyalty appreciation at this location. The staff always seems disorientated. Just this past Monday I rented a car and the guy at the counter finished up with me and told me to wait and someone will be right with me. Another gentleman used the kiosk to expedite his check out. We both stood outside in the cold waiting for someone to help us. meanwhile inside, there were 6 of these jokers standing around doing absolutely nothing. Yes that's right 6, 2 at the front door, 1 in front of the counter just pacing around, and 3 behind the counter, everyone was just laughing and joking while there were 2 customers waiting out in the cold. Needless to say, this is not a place that they train on good customer service. It has been on a very rare occasion that I can say I have had "good" customer service. I hope something is done to drastically change this location. And I hope you other customers don't get treated like this. Or maybe we can all go down the street to one of the other 4 rental companies???

FL
Frederick L.

02/13/2017

Overall
Selection
Service

Everything was great. Attention fantastic. Service great. Only hiccup was waiting for pick up van for 10 minutes. But I'm patient. I realize they'll be coming around. I did see more of the other vans but driver certainly made us laugh giving us guidelines as to tolls etc.

CG
Carlos G.
Edited: 02/04/2017
Overall

Loved the service at the counter and once we brought back the car we loved the guys that greeted us back along with the driver!!! Only thing we did not like was the car. It was a ford fiesta with 31000 miles. The transmission kept on skipping and the engine sounded like it wanted to pop out of there.

We will come back to rent from enterprise regardless...hopefully they'll rent us a better car.

RI
Rosemary I.
Edited: 02/04/2017
Overall

we have rented from Enterprise the last two times in Chicago and have had great service receiving and returning of our rental, it is quick and smooth will use them everytime., our rental was over the Christmas holiday .
Rosemary

JC
Jude C.
Edited: 02/04/2017
Overall

These guys were great. An especial shout out to Jose for calming helping me get a great car to rent.
I arrived here frustrated because I had originally booked with Advantage, but Advantage has the dumbest policy that you need proof of insurance to rent a car if you live within 60 miles...have insurance would imply I own a car and if I own a car, I wouldn't be renting when I live close by.

Anyways, this Enterprise was able to get me a car really quickly without any delays. Thank you and thank you Jose!!

CP
Craig P.

01/27/2017

Overall
Selection
Service

Last minute rental and staff was extremely friendly & expeditious. Convenience was great, wish the additional taxes weren't so outrageous but that's standard across all companies. Easy return and prior to 5 am, there was already someone able to check-in and a van ready to drive back to the terminal. The follow up call (upon landing at my destination) to solicit real-time feedback and ensure I had no immediate complaints, was a classy step.

AP
Amit P.

01/24/2017

Overall
Selection
Service

I was waiting with my family outside terminal 5 of Chicago airport in winter, for more than 30 mins during which time I saw multiple buses of Hertz, Alamo, Budget, etc pass by. On call, the customer service rep said any rental bus can pick us, but all drivers I spoke to said they do not pick for enterprise. Finally, enterprise van arrived.
Driver was very helpful in picking our baggage and also dropping bags at enterprise location. That is the only reason I am giving extra star.
Service at Hilliard, OH where I dropped the minivan was excellent; but this review was for Chicago airport service hence star rating drops to 2.

Details

Phone: (847) 928-3320

Address: 6400 N Schilling Rd, Chicago, IL 60666

Website: http://www.enterprise.com

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