Chicago Marriott O'Hare
8535 W Higgins Rd, Chicago, IL 60631
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08/19/2011Provided by Citysearch -
Horrible experience in July. Power went out. We ended up being displaced and had to find our own hotel because they had no power, toilets, showers, phone, computer, etc. They didn't assist customers in this process (everyone had to leave). They wouldn't use their shuttle to help people get other places---we had to do this on our own not knowing the area. We didn't get receipt until 1 week later. They were supposed to credit our CC and over 1 month later they have not. The management doesn't return your calls and you get lip service. They had no emergency back up plan. They had no generator. The management bailed ship around 1pm that day (power went out at 2am) and it was horrible.
07/26/2002Provided by Citysearch -
This hotel has a wonderful location right off the Kennedy Expressway to Chicago. It also is within walking distance of a CTA elevated/subway train station that zips you into Chicago for a lot less money than a bus or taxi. The hotel is always being remodeled and has very clean, modern and up-to-date rooms. The lobby is clean, modern and full of restaurants, bars, and function rooms. The staff is wonderfully considerate and helpful. It has free on-site parking.