600 N Wabash Ave, Chicago, IL 60611
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This store operates as if they are a fly-by-night bunch of crooks. Salesperson encouraged us to open a Bloomies charge to receive the discount but discount was never applied. Numerous mistakes were made, and absolutely NO ONE takes responsibility to resolve their errors. We spent hours on the phone dealing with these incompetents, and are stunned by their unprofessionalism. Poor service, poor follow-up, and frankly, poor selection of products. Believe me, this store is badly managed and staffed and you will regret spending your money here.
12/02/2009Provided by Citysearch -
The service at the Home and Furnishings store on Wabash in Chicago is completely lax. I assumed the folks who worked there had the attitude they did because their salaries were not good. Though the item I wanted was in the store, I decided not to buy it since the two sales women decided to ignore me and talk about their personal lives instead of helping me. They seemed happy when I gave up and left. Years ago when I lived in New York, everything, and I mean everything I ordered from Bloomingdales arrived broken. We sent it all back, but customer service never apologized and never seemed to care.
05/06/2008Provided by Citysearch -
I feel like I am doing a public service by writing this review. My husband and I were shopping for an entertainment center and purposely selected one that was available for delivery in 4 weeks. The piece was delayed 4 times - no one ever called , emailed, wrote, smoke signaled to notify us. Rather, we had to call customer service each time only to be told that it was delayed because of (1) weather, (2) damaged merchandise, and (3) significant back order. The only constant comment was that ""it's not us, it's the manufacturer."" We finally had to call the Store Manager who sold us another piece that we received in 3 weeks. At this point, we were already into this 3 months, they had erroneously charged our credit card in full (they are supposed to wait until it ships) and felt like we had little choice. Now we are waiting for the promotional ""BBUCKS"" which no one at customer service seems to know anything about. Our sales rep has never called us back with an answer (11 voice mail messages), customer service (although nice) can't help you with more info beyond what the automated voice tells you and doesn't seem bothered by that, and emails via bloomingdales website go unanswered. The sad truth is that I'm not mean or nasty when I call - I try to get the problem fixed, but no one has answers and no one cares to find them. I guess you have to be bitchy.
Shop somewhere, anywhere else. The next time retailers complain about consumer spending going down, they should perhaps consider that they make it nearly impossible to do business with them.