506 W Harrison St, Chicago, IL 60607
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Just had an office party. Aurelios dropped the ball on this one. Was quoted one price when we placed the order and at time of pick up we were given a more expensive price. Cashier said it was due to the extra toppings on the pizzas. How this happened is a mystery to me because the girl who took the order repeated it back to me verbatim. Part of our order was for three cheese and sausage pizzas. We were given three cheese only pizzas. When we complained, we were told the best they (Aurelio's) could do was make three new cheese and sausage pizzas and pick up the three cheese pizzas. Kind of hard to do when you have some forty people lined up to eat.
I was never directed to the manager even though I asked at the beginning to talk to one..... I guess they were too busy to take my call.
Customer service skills are lacking and for the next office party we will be looking for a new place. Anyone have any suggestions....
07/27/2009Provided by Citysearch -
Placed an order at 7:10 and told 1 hour delivery. Called at 8:25PM and they make you wait on the phone and not sure why since who else is stupid enough to order from here. They tell me driver is running a little behind but will be there soon. At 9:15 pizza arrives so soggy nothing crispy about this pizza. Delivery guy is the manager and he has absolutely no explanation for the late arrival. We send the pizza back and eat frozen dinners. Should know better to order from a place that has no reviews. There explanation on the phone is we don't deliver to your area...shouldn't you have told me that earlier!! Can't review the taste, but CUSTOMER SERVICE IS AWFUL!
The Service was Lacking; The food took WAY Too long to be served; the Bread was STALE. Then the Waitress PAID HERSELF A TIP THAT SHE WASN'T AUTHORIZED FOR OR EARNED. As a result I filed a fraud claim with my Bank to have it Reversed...They should be fined by the CITY and/or Credit Card Companies Whenever this happens....If it happened to me, I'm sure I'm not the 1st or the Last!!! No one should go there In My Opinion!