Definitely improved customer service
STAY AWAY. Came in to have them replace a tire. They DAMAGED my rocker panel by positioning their jack in a spot where the metal was too soft. They bent it! After I pointed it out they refused to pay for the damage they clearly did in front of me! They didn't even offer the tire I was originally paying for at a discount or even free after they damaged my vehicle in front of my eyes! There were 2 shop employees present at the time. Awful! This place needs to get shut down! I tried to get the owner's contact info and you know what they gave me? They gave the SHOP NUMBER itself. Don't risk your vehicle being serviced here. The said the owner's name is Khateeb Kamal.
ALREADY DID IN AN E-MAIL SENT REGARDING FEED BACK ON CURRENT ORDER PLACED THIS PAST JUNE, 2017 AND PRE-PAID ON. MY HUSBAND & I ALWAYS LOVED LOWES BUT HAVE HAD A FEW PROBLEMS IN THE PAST WITH SOMETHING DAMAGED AND THE DELIVERY PERSONNEL POINTED IT OUT TO MY HUSBAND & MYSELF AND SAID...DO NOT ACCEPT THE WASHER AND REQUEST ANOTHER ONE, WHICH WAS ALSO NOTED BY THIS DELIVERY PERSON.NOW I FEEL I AM GETTING THE RUN A-ROUND FROM LOWES AT THE 79TH & CICERO LOCATION. EVEN MY SALES GAL HAS NOT CALLED ME BACK. WOULD I EVER SHOP AGAIN AT THIS LOWES AGAIN??? HELL NO!!!!!!! WOULD I SHOP AT ANY OTHER LOWES????? EXTREMELY DOUBTFULL.THE LOWEST RATING I COULD GIVE WAS ONE STAR FOR DISAPPOINTING PER THEIR RATING OPTIONS THEY GIVE.THEY SHOULD ALSO HAVE AN AREA WHERE WITH MINUS STARS FOR SELECTION.OAK LAWN, IL RESIDENT08.09.17
The store itself is decent; there were a few employees that went above and beyond, the rest could be more professional. Just because you work in a not so great area, don't mean you shouldn't be professional in your work. I'm talking about a stock person putting out merchandise singing the same discusting rap song over and over again and laud. I feel the walmart owners don't care about the stores in the African American communities. Comparing the stores Northlake and North Ave store is like day and night. For example; I love grapes, the grapes in the north Ave store is not only dirty, they look muddy. I know I have to wash fruit before I eat it. They should at least make them appetizing, appealing to the eye. This is the ONLY store where the fruits is not to par.
The first time I went, they kept me waiting one and a half hours. I was just circling the store waiting for time to pass until they finally got to me. When they did, the mobile representative was cordial and apologetic about the waiting time, and I know that sometimes setting up a new line can take up a while, so I was cordial as well. Throughout the whole process she was distracted and was joking around with other representatives while she was trying to set up my account. After putting in all my information, the target mobile system went down and the process could not be completed. She apologized in a loud voice that sounded insincere as though see just enjoyed the sound of her voice, and said she would hold the phones for me until tomorrow when we could try again. I went back the next day, and the system was running again. A different representative was attending another customer, so I waited. And waited. for two hours. She looked fatigued and was extremely distracted. She took a long time just to put in my information and in the middle to the process she left and another representative (the same one as the previous day) took her place. She apologized in that loud narcissistic way once again, and finished the transaction only to tell me in the end, that my credit had not been approved. In the end, I had spent three and a half hours waiting and left the store empty-handed.
you can't trust workers in this store..they say somebody's "doing it"..whatever you asked them to do, but if you don't follow thru, you'll be waiting forever...they give you this feeling that they really don't care!!! The sad thing is, you just want to expedite things and get out of there and pay them and give them your money!!!! Is there half star rating!!!
Cuando visiten esta Botanica Emmanuel pidan muy bien lo que compran pq les cobran la mercancia y les dan incompleto lo que pidan; por ejemplo si ordenas 2 Veladoras Reversibles y 2 Veladoras Tapa Boca - es logico que necesitan CADA UNA SU ACEITE, asi q Tu Pides "Con sus ACEITES POR FAVOR" y solo te dan 1 aceite reversible y 1 aceite tapa boca... Le llamo para explicarle q puso mal la orden y en vez de disculparse... me dice que asi no va q Yo me equivoque... Por favor tener cuidado alli no curan de nada y hasta atienden mal... Decepcionada de este lugar. : /
They never have nothing in stock ever and thats a shame because i live a block away not fare
the employees there all have an attitude problem!!..the store is dirty as hell and they don't seem to care about nothing!.u ask them where is a certain section like clothes toys etc..the will just point or say ITS RIGHT OVER THERE!!.. with a bad attitude not only has it happen to me but others that I know also...u guys need to teach them sum manners and clean up that nasty store!!
Called 3 times for help was hung up on each time. When I got through the man said he wasn't interested! It deserves negative stars but YP won't let me :)