Had appointment to renew benefits scheduled for December 26 the day after Christmas. On January 4th no link deposited into my account. Called this office at least fifteen times!!!! Tried again this morning and still no one answered. This number the office just uses it but never answers.
2045 W Washington BlvdChicago, IL 60612
The employees at this office DO NOT answer phones. If you are lucky enough to get through to a voicemail--which occasionally occurs--you will be instructed to punch in a number if your caseworker's name begins with a specific range of letters, and so on, but that worker will not answer the phone. You night be lucky enough to get a voicemail tape; however, if you leave a message, your call will never be returned. A response from the State of Illinois stated that Public Aid no longer assigns caseworkers to cases, so apparently their voicemail system is outdated.
My experience with them is horrible it has been 2 months and me and my child has not received their benefits because they can tell you to lose our paperwork I have brought my paperwork up there several times but because they keep misplacing it I cannot get my benefits I have tried calling several several times and all they do is say is I will have your caseworker email you back or call you back and I have yet to receive a call or they has there been any change in my status they are horrible and they have no concern for others . Miss Tate is the name of one of the case workers.
Went in today. From the minute we walked in until we were done it was a pleasant experience.The girl at the information desk was helpful.Mr. Richard Jones was very knowledgeable and took his time to explain everything we needed to know. Sorry some had a bad experience, but we were only there for about 35 minutes and I would go back again if I had to.
Absolutely HORRIBLE service!!! They are sullenly rude, curt and condescending/belittling all the way from the Security Guard at the door to the lady behind the counter. They talk down to you as if you're dirt....stupid.....and with an ATTITUDE. I got NO help at all; no suggestions, no referrals, etc. The Security and the lady behind the counter tried to belittle, intimidate and then actually argue with me instead of simply answer questions. SOMETHING NEEDS TO BE DONE!
HORRIBLE! THIS PHONE NUMBER IS A JOKE. ALL IT DOES IS RING FOREVER THEN GOES TO A BUSY SIGNAL. NO AUTOMATED SYSTEM, SO ANSWERING MACHINE... NOTHING! I PUT IN A REQUEST FOR ASSISTED DAYCARE A MONTH AGO AND HAVE HEARD NOTHING!!!!!!!!!!!!!!! I AM WORKING FOR NOTHING. MY PAYCHECK GOES TO DAYCARE, WHICH I CANNOT AFFORD AND I CAN ONLY AFFORD TO HAVE THEM GO 2 DAYS A WEEK AND I WORK 5 DAYS A WEEK. WHAT A JOKE.AND THEY DO NOT HAVE TO DECENCY TO GET AN AUTOMATED SYSTEM OR ANYTHING.
I give it no star call their telephone number no one pick-up the phone they don't write and give you any kind information on your food stamp or cash application