They have been great. Timely response to questions and concerns. Takes good care of us. Highly recommend to others.
BED BUGS: STAY AWAY FROM BELITTILING AND UNCONSIDERATE MANAGEMENT! I recently moved to Chicago and until today have had nothing but a pleasant experience with management until I asked for a approximate 70 dollars in rent reduction for a month to compensate for washing linens and purchasing a mattresss cover due to their BED BUGS in my apartment. I purchased all new appliances, a mattress, and bedding. Upon moving to apartment, I started gettting multiple small bites on my body. I originally thought they were hives and I was somehow allergic to something. I have documented conversations with my supervisor and family that I have been having “unexplained hives” for 5 months, which is the entirety of my lease. I have bruises new and old all covering over my body. My supervisor was so concerned she suggested I go to my doctor, who then scheduled me an appointment with an immunologist. I never thought I was being eaten alive in my sleep until my friend stayed with me for a couple weeks and began developing the same symptoms and suggested it. When I asked management to be reimbursed for my laundry and mattress cover, the owner belittled the problem and told me I would have had to wash my bedding and clothing anyway. She implied I was lying and that she believes that my bruises and my months of unexplained hives were unrelated to the bed bugs that were confirmed in the apartment citing that pest control said that they were in their infantile stage despite my body being covered in new and old bites. She accused me of trying to manipulate her when I became emotional at her accusations. She even insinuated that she was inconvenienceed because she had to spend 300 dollars to service her own building to remove BED BUGS that were present. The moral of the story is this companies management style is to only be kind while collecting rent free of complaints, once u approach them about the a problem that they must take responsibility for suddenly you become accused and belittled.
The service,courtesy and knowledgeable shown by Kass Management especially Gary makes working with them easy and I am able to know that Gary has the condo's best interest.
Clean and nice place, convenient location, professional staff, wide range of services. Recommended :)
We are satisfied with the service we have received by Kass Management. Highly recommend to others.
I never had any complaints regarding the company, and when I brought up concerns about the building, Kass addressed these concerns quickly and professionally.
A TERRIBLE property management company. Too many stories to tell. But here are the top five in the year and a half I have rented from them on Giddings in Lincoln Square. I’m sure I will have more by the time my lease ends.1. After 3 requests and no response to a rodent infestation in my unit and building. I bought 10 traps and 4 poison dispensaries and put them throughout THE BUILDING and my unit. 2 days later the problem was solved after I killed about 20 mice in traps, not sure how many were poisoned. 2. My refrigerator stopped cooling, I got a confirmed time maintenance would show up to fix and they didn’t show up 2 separate scheduled times. I paid out of pocket for someone else to get it fixed. 3. Smoke alarm going off in an unoccupied unit at 10p, I call emergency maintenance and they will not come until the next day to fix. They didn’t fix til 2 days later.4. Tenant moved out below me, power got shut off to unit in the middle of winter, my apartment couldn’t heat above 55, my kitchen pipes froze, my heating bill was 5 times what it was in a normal winter month and they wouldn’t refund.5. Maintenance scheduler lady is extremely rude, unprofessional and does not pay attention to details like unit number and actual problem described. The actual people who perform the maintenance are nice and end up finding out through direct conversations with myself and other tenants that they were misinformed to the actual problems. I blame alot of these issues on her.
Prairie Shores maintenance department has been great. Thank you again for the incredible and fast work. It is much appreciated.
It’s so disappointing when you repeatedly ask for help and the office is rude. The maintenance man is great!
My credit wasn't the best, but Kass Management believed that I would keep my rent paid and be a great neighbor. It's been nearly a year and I am still here. Thanks for working with me.