Because of an unexpected major illness, (the treatment leaves me exhausted and I am also a single mother), I needed to find a transportation service to drop my son off at daycare and get to work in a timely manner. After an exhaustive search and few reliable leads, I settled on KidCare transportation. It has been one of the WORST decisions, I have ever made. I spoke with Janeth expressing my anger, disgust and fear after receiving the email. She was VERY defensive and said that the driver had been with her for over a year. She proceeded to say I have been nothing but a problem and that this not going to work out. She said she does not have anyone else and that she cannot do it. I attempt to appeal to her sense as a mother, but she rushes me off the phone and says that needs to talk to the driver. I told her that I was sending her the email I received and that the school will no longer recommend her service because she allows negligent drivers like that to work for her. NEVER once does she apologize the unprofessional, shoddy and unorganized customer service I have received since I started with Kidcare Transportation, Instead, she is rude because she cuts me off, is very defensive about the driver’s behavior without once again offering an apology. In my almost 40 years, I have never had a company that I PAY for say that I am the one with the problem without offering a solution. am no longer accepting her calls because despite my illness, the safety and security of my son comes first and it is clear that Janeth from Kidscare does NOT put kids safety first.In conclusion, Kidscare is an unreliable, unprofessional and unorganized company. It is clear that Janeth does not care about the well being of kids, but ONLY her bottom line. If you care about the safety of your kids, I suggest you do not use this company or you will regret it.
The owner is rude and unprofessional. The drivers are ignorant, rude, and do not follow traffic safety laws. The vehicles are unkept and unsafe( no working seat belts). This is not a desirable company to do business with for the elderly or disabled. I will continue to make complaints with whomever until something is done.
No stars! One of the most unprofessional, verbally abusive rude female driver I have ever had to deal with! The owner was okay, it's the people he hires that have the most foul attitudes...he's certain to lose his business if he continues to hire female drivers that act like they have mental disorders! I wouldn't recommend them to come pick a cat, not along children or other human beings! Save your time, even if it's free! I recommend other means of transportation to get your destination!
Worst transportation company ever. Manager is rude and not truthful. I don't recommend anyone to use them.
INEPTOS, ABUSADORES, LENTOS E IRRESPONSABLES!!!!! Manténganse lejos de este transporte por su bien...
Completely rude and erratic driving. Extremely rude, would absolutely NEVER do business with them. Horrible way to represent your business.
Aetna Better Health set up transportation to a physical therapy appointment for my son. They used B Jays Transportation Inc. The driver from B Jays called and provided an estimated pick up time, and then did not show up at the scheduled pickup time they had just provided me with. I called the driver back and was promised by the driver he would be at my home in 15 minutes. I called the company direct and was told by the dispatcher the driver would be at my home no later than 30 minutes and that he would not make it in 15 minutes. So, I waited the 30 minutes and there was no sign of the driver. I called again and the dispatcher said 5 more minutes. We waited... We had an 11:00am pick up and my son was picked up at 12:40pm. My son missed his first therapy appointment but had three other appointments that day, so he still went with the driver when they finally arrived. I asked them to please not be late for his return pick up at 3:00pm, the dispatcher promised me that he would be picked up on time. He was picked up an hour late after they promised to not be late! Do not use this company if you need to get somewhere at a specific time! I did call many times to complain about the wait, and I was not treated well, just lied to. They are incapable of providing an accurate ETA and should not be trusted over the phone. Even when they escalated the estimate to a "promise" to be on time for the pick up they failed to do so. They did not even call ahead to myself or the doctors office where my son was to inform anybody they would be late. Instead they just canceled all future pickups for my son for the month without even letting me know. Now I will be eagerly working to secure a new transportation company for my son for his pickup they canceled for tomorrow 10-21-2016 without notice.
PLEASE DO NOT DO BUSINESS WITH THIS LADY. SHE IS A SCAM ARTIST AND SHE WILL RIP YOU OFF!!! SHE TOOK MY MONEY AND CAME LATE TO PICK ME UP ON ONLY THE SECOND DAY!!! SI LOST MY JOB BECAUSE OF HER AND WHEN I ASKED FOR THE REMAINING BALANCE SHE YELLED AT ME AFTER AVOIDING ME FOR DAYS. BEWARE
Awesome company with good drivers with nice clean cars
Una terrible pesadilla, en Abril 10 envie una caja con ropa y medicinas, para una familia muy necesitada de World Vision, con la promesa de que llegaria Mayo 10, hoy Julio 28 todavia no la reciben, no contestan mis llamadas, tienen una oficina fantasma donde nunca hay nadie. IT'S SCAM!!! I AM FILING A COMPLAINT WITH BBB. THEY NEED TO BE AOUT OF BUSINESS. Evelyn Mc. 07.28.2015