Xcellent- New mgmt probably incurred since previous reviews. These days , department stores lack clientele documentation (to capture & enhance their customer base; A " lost expectation " of the sales specialist representing their brand). The Chicago Chanel boutique mgr., Judy, provided me her business card & the lead cosmetic & fragrance specialist card with an invite to return . Now that's a "wow" customer service tactic!!!
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I’ve been to Chanel boutiques all over the world and this store was by far the worst. I asked to see different items and was met with eye rolls and disappearing SA’s. I even carried a Chanel bag into the store. When I decided on a few items it was as if I was being rushed to purchase. I didn’t enjoy the experience. I’ll stick with my SA’s in Vegas and Honolulu.
I am thrilled! I just got the most gorgeous designer fringe dress I have ever seen- and at a fraction if the cost everywhere else. The shipping was fast- they sent the dress out the day I ordered it and I got it here in Richmond, Virginia within two days. (Ordered on Wednesday it got here on Friday) Very happy I found this boutique!
Hate hate hate this place. After spending 700.00 we received a once beautiful dress that had been horribly tailored. The dress was then too small. Received the dress 6 days prior to prom. When dress was picked up they were told it was too tight and we were told just pick it up in front it's fine. Loud blasting music on the whole time and you are treated like cattle. Dress was purchased just short of 2 months ahead of prom. No excuse to take that long.
I wish i could give them 0 stars. I have spent thousands of dollars on expensive designer dresses at their stories and just recently I bought a sale dress that came in and I never tried at my event is this week and when I tried it on couple days before the event I noticed that the zipper is broken mind you this dress has the tags on every tax it came and it's broken they send me a damaged dress and will not replace it they will not alter it they will not do anything for me worst service worst manager Jill and worst quality of service Beyond disappointment I suggest anybody do not shop there do not buy online stay away from the store. Thank you Peaches for ruining a day that was supposed to be. A very special for me
The employees were so rude! I wouldn't recommend this boutique! They really discriminate upon different persons
Terrible quality dresses and the rudest employees I've ever met!! Absolutely the worst customer service I've ever received!! WhenI received my (VERY expensive) dress, it was damaged, and the woman I spoke with over the phone accused me of causing the damage because of "my size" - in other words, because I'm bigger, a size 14. Not only did she make me cry and accuse me of being fat & a liar, I was reluctant to get any help getting a dress that was not damaged!! I did not even get an apology from Peaches for them sending me a dress with a broken zipper and damaged beading. Peaches Boutique is horrible! They don't care about pleasing the customer- all they care about is making their money and moving on. If you care about getting a nice, quality dressing and like being treated with respect - DO NOT shop with Peaches!!
Girls working there very unprofessional,rude,and the prices are VERY high!
You had my daughter's dress in stock in her color and size. The dress arrived quickly and in perfect condition. My daughters eyes lit up when she saw the enclosed gifts(earrings and a teen magazine) thanks! Not only was she extremely excited to have her dress in hand, those little additions just put it over the top. This was her first homecoming and i am definitely your information for years to come. I would recommend your company. I had looked around the net for this dress as our local store had sold theirs but it wasnt in her true size anyway and getting a new one before her wear date was sketchy and from what other companies i found. I am so glad i chose to go with you.
I found the dress that I was looking for on the peachesboutique website and I was going to order it, but I was unsure about size. So today I've contacted their on-line store in effort get help in choosing a correct size for me, asked if they could measure some particular styles of dresses, Jill, the most rude operator I ever faced, said no-no-no to everything I asked for..... offered no solutions, didn't even attempt to help me or address any of my concerns about sizes. I asked her to call their store to check if store personnel could measure some dresses for me, and she replied that they are too busy with customers. I guess she didn't realize that I was also a CUSTOMER. Then she said bye and banned me from using live chat. I couldn't believe it..... I called the number and I was lucky enough, cause Jill picked up, when I ask her why she banned me, she said that what they do this to customers that argue with them. I asked if I could speak with her supervisor, but she claimed to be the store manager and that she was the most senior person. I am happy now that I didn't order anything from them, I can imagine trying to resolve any issues with an order, if they occur. No I see why there are soooo many negative reviews, no wonder with such approach to customer service.