Xcellent- New mgmt probably incurred since previous reviews. These days , department stores lack clientele documentation (to capture & enhance their customer base; A " lost expectation " of the sales specialist representing their brand). The Chicago Chanel boutique mgr., Judy, provided me her business card & the lead cosmetic & fragrance specialist card with an invite to return . Now that's a "wow" customer service tactic!!!
I’ve been to Chanel boutiques all over the world and this store was by far the worst. I asked to see different items and was met with eye rolls and disappearing SA’s. I even carried a Chanel bag into the store. When I decided on a few items it was as if I was being rushed to purchase. I didn’t enjoy the experience. I’ll stick with my SA’s in Vegas and Honolulu.
In my some decade years of shopping at some countless number of stores, I would call this place far worse than any.The sales lady Roopa is extremely rude.How she tries to sell the items is most shocking. If you are a Muslim, she will tell you how bad it is to deal with girls that hail from her country or town and if you are a customer from her religion or city/town, she uses muslims as the bait and told us that they are the worse shoppers and have no manners and the list goes on. If you are buying anything make sure you demand a receipt, if you decide to exchange,she will lie and reduce the rate of the product and argues that 's how much we paid, and you end up selecting something for less than what you paid for that item. She swears lets alone arguing.I will complaint about her to whoever it takes to get her out of there.For all this the store may be good, the owners may be nice.A bad sales person is all it takes to bring down the business