HORRIBLE!!! DO NOT GO HERE! Charles the owner does not know what he is doing, and on top of that is the rudest and most ignorant person. He charged an excessive amount of money to repair my clock, said he knew what he was doing, promised me he was very experienced, and yet I have been back and forth several times because the clock still does not work - doesn't keep time properly, he's now somehow messed with the chimes so they are off when and if they do ring, and he's damaged the clock. He won't refund the money, and now I have to find someone else to repair the mess he has made. Plus he's thrown things at me and talks in an insulting and rude manner.
The place has Master Watchmaker certificates on the wall, attesting to the fellow's abilities. However, don't go there, as you may well be unsatisfied with your experience. Here's what happened when I went there recently to have a watch battery replaced. After replacing it, he gave me the watch back and the bill. About $16 and change. High, in my book. My regular guy changed one for me yesterday and charged me the princely sum of $7. In any case, he gave the watch back to me, and off I went. I hadn't checked to see if it was running, which in retrospect I should have done. I could have saved some time. However, the watch which has a Swiss Ronda quarts movement, wasn't running. So I went right back, and showed him that. He took it and opened it up, and told me there was some problem in the watch, that the battery was good. And gave it back to me, without offering any explanation or suggesting that he could fix it, or what to do with it. So I left and decided to take it to my regular guy who is some distance away. I told my regular guy what happened and asked him to look at it. He brought the watch out to me with a loupe so I could see the coil was damaged. On this watch it is very close to where the battery is replaced, and has a bracket secured with a screw that needs to be removed first to replace the battery. What the other fellow, that is the fellow at Antique Watch and Clock World did apparently was to slide the bracket instead of moving it. And he damaged the coil. The watch had run fine until it stopped, and hadn't been opened until I took it to him. Then it stopped functioning completely after his "service". Yes, he "serviced" me. My regular guy replaced the coil in the watch while I waited and charged me $30, which I gladly paid, as the watch is worth many times that. The grumpy old man running the Antique Watch & Clock World won't be getting any more business from me. By the way, I gave him one star, because there are no zeroes or negative stars available. If there were negatives possible, I'd give him a -10.If you have a bad experience there, please write a review here so hopefully others won't go through the kind of stuff I did.
Bad news from the get go, had our clock back there well over 12 times and he could not fix. Offered plenty of excuses but no refund as well as charged sales tax on labor That we have documented. He has been reported to the BBB.Took the clock to a well know TRUSTED old clock shop where we were told that the guy never replaced the movement with a new one (which we were charged for) also was told by the TRUSTED shop that the guy must of actually put the used movement in a oven after to get some of the excess lube off it which in turn caused it to seize.
One of the best shopping mall i visited. very nice selection with huge models. Price are also reasonable. Very attractive place, plenty of stores are available to visit