This was absolutely the worst experience I've ever experienced not just with uhaul but with any other company. You work in a business that involves you dealing with people who will be stressed out, where is your customer service?I made a reservation at 7 pm, even though online it allowed me to do so, while stating they close at 7 (not my fault, uhaul' fault). I arrived around 6:45 pm and the gentleman who would end up helping me, walks past me (he was already doing something else). By the time he arrives to the counter and I tell him I have a reservation, Paul says I cannot get a rental because the last rental is at 6:45. I asked him why was I able to make a reservation for 7 then and he states it was a computer error and he apologizes. He gives me a customer service number and as I'm calling it, I noticed a number to the general manager, Angelo Day. I call him and tell him what happened, and he asks to speak to Paul, only for Paul to end up doing what he could have done already at 6:45, when I got there. As we are at the register, it conveniently "shuts down" at 7 pm and he calls Angelo back, only for him to tell me to do the 24 hour pickup. After he tells me this, he basically rushes me out because they are closed (pathetic customer service) but also guarantees I will leave there with a truck. I step outside and by the time I'm able to signup, it is past 8 pm (I was not aware nor knew how to sign up forthis new, convenient service), and the keys are NOT in the damn truck. I call customer service and they credit my damn account $50. I go to a different location and get a truck and it is now past 9. By the time I was done, it was around midnight and I am PISSED!Paul, Angelo and Uhaul stole five hours of my damn life that was only suppose to be for two hours, and all I received was $50? I'm suppose to move everyday? This ain't Macy's, where $50 is useable? I don't plan to move again until next year. How can a manager be there to offer "service," but deliberately ignore your calls and doesn't even return them or at least send a text message? It's disgusting and sad. I was already tired from working, hungry, didn't even want to move nor do I like this crap but I don't have a choice. I will never go to this location again and I'm fully expecting uhaul to do something. I want my money to be reimbursed.
I am more than pleased with Chicagoland Truck Rental. I rented a 15 passenger van for a trip this past weekend. The request was put in the evening before the trip. When I went at 6am to pick it up, it was freshly washed with a full tank. After telling them I was going to the East Coast, they gave me an I-Pass to use, which saved me from carrying extra change for the tolls. Another surprising benefit was that they reduced the regular price of the rental. Finally, they have an easy night drop-off procedure. That saved me an extra day rental fee. The next time I need a 15 passenger or other truck, I WILL use Chicagoland Truck Rental. For those in the area, I recommend you do the same!
I have use their services for over 5 years straight and never had one negative experience or problem with my rental. truck is always clean and ready to roll!!!
Very good service. Truck was clean & new. People were very friendly & helpful. Prices were very competitive. Used after hours drop off went very smooth. Would definetly use again.
It was SO simple to reserve the truck on the phone. They were very patient and understanding. I couldn't believe how easy it was! My truck was clean and ready to go. No surprises or lame "we're out of trucks even though you had a reservation" (been there done that!). The staff was so friendly and helped ease my fears about driving a truck (new territory for me). So happy I found Elite!
Reserved a truck to haul our sets and production to our performance site. Went to pick it up in the morning, and was told that the truck has not been returned, so there is no truck. We had RESERVED the truck, but we walked out without one. No apologies, just a lot of explanations which doesn't help us. We went instead to Chicagoland Truck Rental and they set us up with the same truck, except in better condition. Don't count on this place, it's run by horribly irresponsible people.