The people who work at Royal Home Entertainment appear to be very unfriendly and rude when walking in the store. Their prices are very expensive, they seem to yell and swear at people both on the phone and in person - over the littlest things. You won't find bad customer service such as that at Best Buy or Walmart.
Do not order from this company. You will regret it. They charged me 1600.00 for home theater seats that arrived damaged/defective. They told me I could return if I was unhappy upon ordering and when I decided to do that they wanted to charge me a 25% re-stock fee as well as return freight. They wanted nearly 700.00 to return after telling me I could return with no stipulations. Buyer Beware!! I have disputed this with Paypal, as well as the BBB and filed paperwork with the Chicago attorney general. This company will rip you off!!