They started out nice then tried to charge us for parts we didn't need and they failed to produce a bad part to be replaced. Keep us waiting for 3 days while they have is the run around and threatened us with a no warrant for the parts they had replaced if we left without fixing everything that they said was wrong. They became down right hateful.
2232 Dell Range Blvd Ste 230Cheyenne, WY 82009
From Business: We are the premier used car and truck dealer in Cheyenne, WY! We pride ourselves on providing a fair price, premium customer service & quality used vehicles. Come…
BEST DEALERSHIP IN TOWN! SALE TEAM IS FRIENDLY, CAR BUYING MADE EASY. SO HAPPY WITH MY NEW TOYOTA. BOB MORMAN KNOWS THE VEHICLES INSIDE AND OUT!
Best car buying experience ever! Juan did the best job I have ever seen selling me my truck! Go to JUAN!
Ed Jones along with the other team members at Kia of Cheyenne that I worked with this past weekend were so amazing! They helped me get a newer & safer vehicle for my kids & I. It was a quick and simple stress free process!!!!
The WORST SERVICE of ANY Freightliner dealer I have been to! 3 weeks at a hotel waiting for them to replace injectors TWICE and replace a couple parts in the rear end! No matter what you need fixed, it will take a week! POOR COMMUNICATION from service Mgr. If possible, go to Denver instead! ANY PLACE BUT HERE!
Before I settled on a good used car that I liked I did a lot of research for one . I was driving a 1997 mercury with a messed up calatic converter. I have bad credit and they got me into a 2006 with good payment options Thanks Zoe's for giving me a chance .
Had my truck in for A/C repair which falls under warranty. First, they have a two hour express service guarantee which they charge for. Never heard from anyone from Floyd's about my truck. I had to keep going to them and asking. First it was awaiting a part from their parts room. Then it was waiting for billing authorization from my company. Its warranty work! Then it was they don't have part in stock, which makes them the only dealership in the country to not have it as it is not uncommon for this particular part to fail. I feel as though this is just a shakedown operation.
Went to Kia of Cheynne and was looking to but a new car, i wanted the new sportage or sorento the man i spoke her called himself "Cowboy" something and promised to get me what i wanted.The one i was looking at was 25,000. WIth a credit score of a high 700 he said i should try to get into a newer model. Told him to see what he could do.A week went by and no call back, no response when i called.Two weeks later i started to recieve denial letters for loans listed at 30,000-35,000 dollars.Just checked my credit score, it was ran 32 times to many different banks!Horrible customer service... and cost me years and years of re building my credit.Overall, i now have a high 500.Very dissapointed and i will be contacting KIA OF CHEYENNE AGAIN.. as well as the local banks, news stations and possibly an attorney.Beware of these shady people.
I do not recommend, they practice unfair and deceptive business. I would hate to see anyone else get hurt financially the way I did. i had to give at least one star or I could not continue
I have been to a fair number of dealership's and Floyd's has a really nice set up. They are clean and polite, They are honest and every one seem's to be smiling. Their Driver's lounge is the nicest I have seen. When I am there I always feel like the service manager listen's to what I have to say and that counts for alot.