Floyd's Truck Center Inc
221 E 1st St, Cheyenne, WY 82007
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They started out nice then tried to charge us for parts we didn't need and they failed to produce a bad part to be replaced. Keep us waiting for 3 days while they have is the run around and threatened us with a no warrant for the parts they had replaced if we left without fixing everything that they said was wrong. They became down right hateful.
The WORST SERVICE of ANY Freightliner dealer I have been to! 3 weeks at a hotel waiting for them to replace injectors TWICE and replace a couple parts in the rear end! No matter what you need fixed, it will take a week! POOR COMMUNICATION from service Mgr. If possible, go to Denver instead! ANY PLACE BUT HERE!
Had my truck in for A/C repair which falls under warranty. First, they have a two hour express service guarantee which they charge for. Never heard from anyone from Floyd's about my truck. I had to keep going to them and asking. First it was awaiting a part from their parts room. Then it was waiting for billing authorization from my company. Its warranty work! Then it was they don't have part in stock, which makes them the only dealership in the country to not have it as it is not uncommon for this particular part to fail. I feel as though this is just a shakedown operation.
I have been to a fair number of dealership's and Floyd's has a really nice set up. They are clean and polite, They are honest and every one seem's to be smiling. Their Driver's lounge is the nicest I have seen. When I am there I always feel like the service manager listen's to what I have to say and that counts for alot.