I went through drive through. Ordered 3 pls on nuggets 1 lge coke iceie 1 sm diet coke 3 nugget dips. Received 3 nuggets no dips, cherry iceie. One fry. What the hell is wrong with these people. It isn't rocket science you know
My friend and I who are both grandmothers take our 2 grandchildren there for lunch a couple of times a month. My friend has a medical problem and she cannot eat the type of food served and I am on a diet. We paid for the children's buffet. They are both 2 1/2 so I piece of chicken is more than enough and the sides. I asked for some potato wedges and they came freshly from the fryer. When I took them to the table my grandson wanted to immediately eat one and I told him that I needed to check to see how hot they were. I ate 1 French fry. A couple minutes later an employee came to the table, told us she was going to charge us for 2 adult meals as she was watching us and we were eating off the children's plates. I told her I had just eaten 1 fry. She said "That's stealing, just like a thief". She was very nasty. We were both shocked, I just gave her my debit card and we were charged for 2 lunches. As I was leaving I asked to speak to the manager, the fellow behind the counter said he was one of the managers. I told him what happened and he just listened, did not apologize for the accusations, just said he would talk to his staff. I was dumfounded. I asked him if he thought this was good customer service and he just looked at me. Great job KFC, the worst treatment ever. I don't have to "steal" a lousy piece of chicken to save a few dollars. Pathetic.
Ahh! I love, love, love their food!! Their service is ALWAYS exceptional; their staff is extremely polite. They keep the restaurant very clean and it is run super efficiently. You don't have to wait for your food for more than a minute or two. Also, they have never screwed up one of my orders. Ever. The ONLY downfall is that it is inside the mall. It's a catch 22 because if you enjoy spending time in Frontier Mall, then it is convenient, but if you don't feel like having to bother with parking and people and mall grossness, then I guess you don't get Chick-Fil-A. Maybe someday we will get a drive thru one. Wishful thinking- please please please