8550 Connecticut Ave, Chevy Chase, MD 20815
Phone: (301) 652-2656
Fax: (301) 652-2656
Certifications: Better Business Bureau, ACDelco, Automotive Service Excellence Blue Seal
I am new to the area and I happen to have a particularly touchy European vehicle.
I stopped in for gas one day and noticed that they serviced European cars. Needing a few repairs and not having been able to finds someone who will work on my car for less than a small fortune, I called and made an appointment with Keith.
When I got there, all the guys were incredibly friendly and professional, AND knowledgeable. Their full service refueling staff are quick and knowledgeable under the hood and they look you right in the eye when they talk to you. When one of their techs or assistants doesn't know something, they tell you they don't know and they go out of their way to find the answer.
Keith took my car in, and did some work that no other mechanics would attempt and did a great job.
Later I had an unrelated issue with the car, and Rick stayed at the station late just to talk to me over the phone and help me identify the problem and determine whether the car was drivable or if I needed a tow.
I took the car back to Liberty and they were told by a parts distributor that the part I needed could be mailed in a couple of days, but they somehow managed to get it in the SAME DAY! During the repairs, it happened that a small accident caused some minor but reparable damage to my interior; but these guys took the responsibility and went out of their way to make it right and to take excellent care of me and my car.
Their prices for both jobs have been extremely fair and far less than some competitors’ quotes that I received in the area. Their customer service is friendly and old school, and when Mario shook my hand and told me that something would be done, not only was it done, but I received a phone call to the effect. They really put people first, and their reputation and commitment to customer satisfaction is outstanding.
A+ top notch service and they got me as a customer for the long haul.