Westchester Animal Clinic
55 E Us Highway 20, Chesterton, IN 46304
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We have been seeing Doctor Reed for at least 14 years. He has always been wonderful with our fur babies. His techs on the other hand are rude and hateful. I was so upset the last time I left that I was shaking. At the moment he has a tech in there that has no business in that profession . She actually argued with me about the procedure of bring 2 dogs in. We always leave one in car and bring one in. Then rotate after seeing the doctor. She told me I would have to wait for the second one sense I will be leaving the room. Really 14 years never had to do that. She said they have always done it that way. Well funny in 14 yrs never saw her. Then it was his daughter that came in to do the shots. I asked if I could see Larry Reed. The Tech got all bothered and told me no. Which ever doc gets the file is the one I get. Again I know this not to be true. Needless to say I left with out my second dog seeing the doc who is sick and I am still steaming. Not really sure if we will return to Reed.
My mother and I have been clients of Dr Reed for several years and they were decent till recently. We had adopted one of Dr Reeds potcake dogs the most loveable animal we have ever had last year we found out he had diabetes so we started insulin as we were told. A year later we findout he's having renal failure after we call up the vets office and were told to starve a diabetic dog till they reopened Monday and this was on saturday. Well unfortunately he didn't make it we had to bring him to pnc in Westville found out a lot about our loving potcake we were never told but it was way to late we had to put him to sleep...so I will never return to this office for their services again nor will I ever tell someone to take there beloved pet there take ur pet to someone who hires people who care and cares himself..
The front desk staff is terribly rude. I signed in and waited fir the 4 ladies sitting at the desk toaacknowledge me. They all saw me. I finally said excuse me how long is the wait. They sighed and said "will call you when we're ready." I feel like their customer service training was modeled after the "soup Nazi" on Seinfeld.
Dr. Reed is excellent. But I don't think he knows how rude some of his staff are. And this is my experience over 10 years. Some of the staff like the actual hands on people are wonderful. It's the rude , uncompassionate, b@&8hies behind the counter that r the problem.
Dr.Reed is an amazing and caring vet!!I take all my birds to him-he treated my duck many times.He was compassionate and wasn't in a big rush.I was forced to take my bird to another clinic when he was on vacation and it was way over priced!!Dr.Reed doesn't overcharge..The staff has always been very efficient and polite..
DO NOT GO THERE!!!! They are HORRIBLE!! Our 2 1/2 yr old dog passed away and we took her there at 7:30am we had to sit in the car with her till 8 until they opened! Then they finally take her from us and told us they would cremate her for us and we'd get her back in a nice box. So a couple weeks pass and no call, so I called them and they tell me that they group cremated her and we won't get her back! WHAT?! I said who signed that paper work cause I didn't?! She said it was over the phone!! I said WHAT! We were there in your office!! So how was it over the phone when we were there!?! She said she didn't know! I asked for the owner or highest person to call me 3x and no one has called me back. They will NEVER EVER get our business and I HOPE they DON'T get YOURS!
Dr. Reed and everyone at Westchester Animal Clinic are wonderful. My puppy was just neutered there and he did great!! They were kind and called me to tell me how he was doing. Sometimes there is a wait in the office or on the phone but that is because they never rush their customers. The whole staff genuinely love animals and it shows!! I highly recommend WAC!!
I am very pleased with the care my dogs have received. My dog passed away in August and the whole staff was so kind. The doctor even sent us a small keepsake plaque with a nice verse and our dog's name on it. The prices are very reasonable, no visit charges if you get vaccines. I don't think its fair to expect a discount just because you're having hard times. His prices are already the lowest I've ever seen at a vet, and he has to collect money in order to stay in business. I'm sure lots of people could ask for that, and there's no way they can afford to do that for everyone. He has given excellent care to our new puppy, and never do they try to rip us off. Always very nice and reasonable.