It took them over 3 months to finally install my cabinets but did not install my counter top. When I asked the installer about my countertops he said they will call us to set it up. 1 week later no calls even though both my builder and I have contacted Laura. Laura seems to be the root to our problem. She lacks good work ethics and customer service. Her company caused my closing date to be pushed back by one month, it was scheduled to be August 19, 2016, which cost us more money at closing. Under duress my husband and I decided to close even though our cabinets were not all installed with the understanding that it would be fully installed by September 28, 2016. The cabinet install happened on October 13, 2016 after the company no showed on two different scheduled install dates, each time after the fact the company claimed that our cabinets weren't in their warehouse even though they had confirmed with our builder that they had them. Still no countertop. At 12:31pm on Oct 20, 2016 I contacted her again at 434-298-0081 after her sales representative at the Hancock Village location told me she was in charge of this chaotic situation. I honestly just want my countertops to be installed. You would think that she would just alleviate this problem so she would no longer hear from us and our builder but instead she blatantly ignores our phone calls and emails to try to resolve the situation. Unfortunately the cabinets and countertop are paid in full since in good faith we thought they were going to deliver both cabinets w/ countertops and good customer service in a time frame that was promised to us. There are way more cabinets company out there that will most likely show you more customer service than Laura at Main Street Cabinets can give.
Serving the Chesterfield Area.
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