Mercy Rehabilitation Hospital St. Louis
14561 N Outer 40 Rd, Chesterfield, MO 63017
|Mon - Sun:|
Fax: (314) 881-4188
My husband was a patient at Mercy Rehabilitation Hospital for almost 3 weeks. He had a brain injury as a result of a tumor. It was a very scary time but the staff made both of us feel at ease and care for. There is a tech named Ora that was so wonderful and helped make our stay a little more bright. The therapists and physicians are top notch along with the nursing staff who were patient and kind. We even loved the food. I would recommend Mercy Rehab to everyone.
This rehab facility is absolutely the best in St. Louis! Beautiful clean facility and great food. They answer call lights very quickly and the nursing staff is attentive and caring. Therapy will work you and get you optimal for discharge.
I deducted a star for dialysis all the dialysis staff was very good except for one nurse that was constantly out smoking during my treatment. My family would see her smoking in her car even! She would ask every nurse that walked in to give her a break and then try to get them to date her son! Aside from this one person Mercy Rehab was stellar!
Worst experience for rehab, definitely not recommeniding this facility. Nursing staff unattentive and in the 3 weeks here rarely had the same nurse. Most of the techs were nice but it took a long time when patients pushed call light for them to come help with anything, so frustrating.
PT staff uncaring and cranky and frequently complained about being short staffed. The Patient case worker main goal was to push patients to home care rather than skilled nursing as Medicare ranks the facility higher if that happens. Staff sets goals for the patients but if you don't meet them at doesn't matter since they force you out after 21 days. Actually leaving the facility was the best thing that happened to us
As a RN for 30+ years I tend to be very critical and the care I Received for over two weeks was excellent. I am only too familier to rehab medicine due to husband having Parkinson's and dementia. The facilities to worry about would really surprise you. and it was NOT
Mercy. I was so sick when I got at Mercy Rehab. and never did it take more than 1 minute to get help. Everyone was cheerful and could not do enough for me. It was such a plesant experience I missed the RNs and PCTs when I got home. PT and O T were dedicated and challanging to me. Always wanting me to improve. To
make a long story short, I was carried in and unable to take care oh myself and left in less than 2 weeks doing my own care and using a walker. Thank you
everyone. You are StarS.
I couldn't disagree more with the negative reviews below! I owe so much to Mercy Rehab, and I don't know where I would be without them! I have a chronic, progressive, degenerative disease, and lost all muscle control in my body during one of my many hospital stays where I came close to death many times in the ICU over the course of several months. I lost the ability to walk, sit, lift my arms, or even lift my head. When I was stable enough to transfer, I transferred to Mercy Rehab Hospital and stayed there for several weeks. After my time there, with the help of amazing doctors, nurses, techs, PT, and OT I was able to sit in a wheel chair, which was a HUGE accomplishment from where I started. It's been almost 2 years since, and during that time I have stayed in constant outpatient therapy at a pediatric rehab hospital(since I'm currently 20). I plan to switch my care back to Mercy Rehab once I reach the age limit at the Pediatric hospital, and I couldn't be in my capable hands for all of my complex needs. My time spent at Mercy Rehab was a breath of fresh air after being in a city hospital for many months, and the staff made all the difference. During my time there I only had one nurse that was an issue, but thankfully only had her for two nights. Everyone else was beyond exceptional and truly cared about me and my family. I am still in contact with many members of the staff I formed friendships with. During my stay, everything was clean, well kept, nurses stayed on top of my med schedule, and followed any guidelines specific to my care flawlessly. I would recommend Mercy Rehab to ANYONE! They deserve more than 5 stars in my opinion, and I couldn't speak more highly of them.
I would not give a rating to this facility. We transferred my mother to this facility from St. John's Heart Hospital. The hospital was fantastic, we couldn't ask for better care for our mother. Mercy rehab center is another story.
The staff was not attentive to my mother needs. The treated her as if she was an interruption of their time. They did not follow instructions. Upon assignment of her room, I met with the nurse in charge and went through the instructions for a heart monitor that she to wear for 3 weeks. The transmitter was to be with her when she left her room and the battery on the holter was to be changed daily. This was not done. On Sunday afternoon, the battery had not been changed and they took her out of the room without the transmitter. I once again gave specific instructions which were not followed.
The unit in which my mother stayed, the eating area was fifthy and when they transferred my mother to a room with a monitor, the room was dirty. My sister and her significant other who was at the rehab ctr when they moved her to this other room had to cleaned the room themselves. They also indicated that the staff was unprofessional and when asked for water or something, my sister and mother felt like they were an interruption of staff's time.
My sister and I spoke to the Director of Nursing on Monday. We didn't seemed to get satisfaction regarding our concerns and it seemed like she made excuses for the staff. My brother visited Monday evening and contacted me after he left the hospital. He was under the same impression of the staff, the care our mother was receiving and lack of cleanliness of the ward.
I could go on and on. To make a long story short, my sister, brother and I decided that it was in our mothers best interest to transfer her to SSM Depaul Rehabilitation Center. We had to pay for the ambulance transfer ourselves.
The staff, care of our mother and cleanliness of SSM Depaul Rehaab Ctr is second to none. I don't have to worry if she is being taken care of properly and they immediately got her up, dressed and into therapy the very next morning after her admission.
I would not recommend Mercy Rehab Center to anyone.