I can only speak for dog obedience classes and false advertising by the park and rec. The trainers, nice people, but shocking outdated methods (yell and yank, choke collars). False exclamation of following A.K.C. guidelines. Advertised as adult only classes yet children allowed putting other dogs and their owners in danger. When above discovered, a refund was refused. Refused when they were obviously negligent for false advertising and potential injury?