Asked for an oil and oil filter change. They did a full service PM and said that is what I asked for.??? I certainly did not. Cost me $500 to get out the door. These folks are rip off artist. They also take advantage of people passing through. Be ware. Be specific.
3468 Pruden BlvdSuffolk, VA 23434
From Business: Rush Enterprises operates the largest network of heavy and medium- duty truck dealerships in North America. Its current truck operations include a network of 84 l…
We were credit challenged, and Cavalier Ford Chesapeake Square was more than helpful. Frank G. was a very professional and knowledgeable sales/fina…
I brought my truck here after it wouldn't go into gear... 6 Weeks and $3200 later, when I picked it up, it had problems that it didn't have before I took it to TEI. My truck came out with more problems than when I dropped it off! Go here at your own risk! The locals avoid this shop, but I didn't know any better!
I don't have complaint about the work done. It is what you SHOULD expect anywhere. However, other issues.... My truck was in the shop for brake valve and an airline. Fees- they charge shop fees on top of labor charges. After $450 labor charges there was a shop fee for EACH of the repairs. $31.58 shop fee for the brake air valve replacement then a $25.44 shop fee for the air line replacement. Kevin says, "all shops have shop fees". After the labor and shop fees for EACH repair they nickel and dime every lock nut and hex cap from .36 to the flat washer .32 even a lock washer .17 to zip ties! Really!!!??? Then we have the customer service... well lack thereof. Take the truck in by 9am and later when they say they will call you back, they don't. Then they use the excuse "you didn't have an apt but we are trying to get you looked at". So they "get you in and use that for poor customer service. They say they will call you back in 10-15 min and 1hr later when I call, Henry went to lunch! I have already talked to a new business for my mechanic and guess what??? lower labor fees and get this.. NO shop fees. Steer clear of Kenworth dealer.. High price, poor customer service!If I didn't have to choose a star, I wouldn't have.
Was promised a repair within a week, basically did nothing, almost had to call police to retrieve my truck so I could get it repaired elsewhere. Rodney Spring
Do not take your truck there for repairs. It will come out of there worse than it went in. I took my truck in for a very simple repair. A certified Cummins mechanic gave me an estimate of how much it would cost. I took their word for it and went ahead even though it was bout 50 times what I expected. I figured, let me invest in my truck. Well, they put it back together and all of the sudden, they found out that it needed more work, more parts. I drove away and it ran like crap. I took it back and even though it was under warranty (the work) , they were charging me 170.00 just to diagnose it again. ARE YOU KIDDING ME? After much complaining, they let me have my truck back. I complained to the head office. Mind you, my truck is not running and I'm losing money because it's still not right. They offer finally to bring it in another time. Charging no labor this time. I ask them to call me when they find the problem. Oh , wow. It's going to be another 4,000 on top of the 3,500 you already paid. (this is only for parts). The 4,000.00 supposedly needs a new ECM. They could not figure that the ECM was bad when they replaced my #4 injector which was the only reason I took the truck in. Now, I end up with a bad ECM, a bad #3, Bad #4, bad cylinder head, bad this, bad that. I give them a ZERO!!!!! The system is making me select a star. I would give them no stars.