Absolutely horrible experience! My co-worker and I frequent Zino's on George Washington Hwy often. Today we decided to go again and bring along another co-worker, during this time my co-worker ordered off of the express lunch menu. After 10 minutes passed she stated that the menu said her meal would be FREE. Upon showing this to the waitress she stated, "oh that means the salad would be out by then," which she had just placed in front of her. However at this time it was already too late she stated she would go look at the time then turned around and said no I'll just take care of it. At the end of our experience right before she gave us the bill my co-worker asked what part will be taken care of. She then came up with another argument that she didn't know who ordered what and went back-and-forth with my co-worker, the customer, before rudely stating she would just pay for it and storming off. As this matter did not sit well with us we decided to call to inform someone. When calling we discovered that she was the manager, Jessica. We asked if there was another manager to speak to and she stated there was not. She then crudely stated that she had taken care of it so what was the problem. We then asked to speak to the owner who we heard in the background arguing with her about coming to the phone and asking what do they want. After explaining the situation to him all we got was a simple OK.... long pause.... I will talk to her about it. This customer service was nonexistent! I wouldn't advise anyone to spend their hard earned dollar where it is not appreciated. If you do not want to honor the policy you should perhaps reprint the menus. Again if you are thinking about eating here think again this service is deplorable!
15482 Warwick Blvd Ste A1Newport News, VA 23608
From Business: Chanello's Pizza is a hometown favorite for delicious pizzas, subs, and wings. We're locally owned and operated so that means you get the personalized service you…
237 Battlefield Blvd S Ste 14dChesapeake, VA 23322
From Business: At 1000 Degrees we specialize in Neapolitan Pizzas cooked in our iconic 1000 Degree Oven in just 2 minutes. We also offer Fire Roasted Chicken Wings, Salads and m…
Not a good choice! I've been extremely disappointed by the Chesapeake location on South Military Hwy more & more! Earlier I ordered a Philly Cheesesteak...they ask for a number [clarify and verify], take the order, confirm the order and tell me it's a 45min to an hour wait but unable to run out and now hungry I agreed. Nearly an hour + later I receive my food with no phone call of an ETA. Hungry and ready to eat I was appalled. The bread was over toasted, and while there was a pile of meat, mushrooms, onions, and peppers there was absolutely 'No Cheese' in sight on this so called 'cheesesteak' with no condiments or napkins. WTH. For near $10 I was absolutely disgusted. They will not get another dime!!! But I should have expected that when I called...they sound rushed and short patient...no where near the service you would expected from a location appreciative to be able to service someone outside their own personal family. Then the absolute worse customer service I've ever experienced and they love to tell you how short staffed they are as if it's your problem they have long wait times. Nonetheless there are way too many other small businesses that strive to go above and beyond for their customer's to settle for this type service &/or less than delicious food. Then all they want to offer you for their poor service and misleading food is a coupon or a dessert [?] pleassse as if I would try you again. But I suppose they close and relocate for some unstated reason [?]. Take your chances if you will...WAWA will do you much better!
Rude, orders are never right and doesn't matter who is there, the male or female. Guess they don't need the money. Even the staff is treated rudely in front of customers. With so much competition out there, you'd think they would try harder.
I ordered a Chocolate Mousse Cake, however, they brought me a Chocolate Cheese Cake. It was delivered. I was advised that they are not going to send a driver back out, over a piece of cake, but I could leave my job and go there. They would not refund me the amount I paid either. The manager seems to think that the two cakes are one in the same, and states she knows her cakes. I would advise you to not order from this location, they are very rude and unfriendly and misleading.
Only ever used delivery. Never will again. After delivering our dinners, they had forgotten our appetizer. It took over 2 hours and several phone calls before the appetizer arrived, cold, without the dipping sauce, and without the discount coupon the manager had mentioned I'd receive for the wait. Never again.
I got some pizza from this location and when I got home and opened it up the pizza was so hard and burnt. When I called to get my food remade they told me to come back when I got there they looked at the pizza and said what's wrong with it. I told them it was burnt and hard and they said all there pizza looked like that. They were laughing and do you want it or not they were being so rude and I asked for a refund and they said they don't give refunds and take it or leave it. This was the worst customer service I experience and will no longer spend my money at this nasty business again. This was the cheseapeke location and if I was you I would keep driving by.
I give them a zero star horrible service manager at the Volvo parkway on battlefield in Chesapeake is a dick and I will never order again they delivered food not properly cooked and said that's how they make it
I ordered two Sandwiches on May 2nd, 2016. I called the store back to complain about the Philly Steak Sandwich that arrived very soggy and fill with more peppers than Beef. I ordered extra Beef and it was very salty. I asked to speak with the Manager and was told She was not there. Okay, at that point I should of had my sandwich issue dealt with at that time. I didn't hear from anyone. I called back today and was told she would give me a credit. I asked her if she could send me another sandwich. I was told the order had to be $10.00 at least for Delivery. So she suggested Dessert. That was the credit in her eyes. When The driver got here, he said it would be I believe $13.00...are you kidding me, I am not paying for a Sandwich which I already paid for and did not receive a duplicate in the first place. This Store was the first and Last time for me.....I want my money back for a nasty disgusting Philly Steak Sandwich..........I am going to Blast them until I receive my$9.24.
I receive flyers all the time and always skeptical to try their food because the business itself doesn't appear very clean... kinda dumpy. Took a chance for something different - we wanted good Philly Cheesesteak subs. Ordered online and picked up subs in 15 minutes. I was correct as the place is pretty dumpy inside and out but the subs were really good - plenty of meat and very tasty. The ONLY disappointment is if there was cheese on it (I specifically asked for provolone), we could not find or taste it. It's a Philly CHEESEsteak sub therefore it should have plenty of visible and tasty cheese!! Will give them one more chance at some point. After reading all the reviews I see many customer service complaints but I did not experience that - they were friendly and the food was ready rather quickly.
The service is horrible the female manager is VERY NASTY, I called in to try to resolve my issue and she called me liar about an item I didn't receive, and when i called in about the missing item they told me that the item wasn't in the bag because it didn't come up yet and that they will send it to me, I waited 2 hours and called back and I spoke to the manager told her I didn't want the item anymore and I wanted my money back, she wouldn't let me speak and hung up on me....the food was brought to me cold...the service is just horrible, SAVE YOUR MONEY!!!!