What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
9473 Hickory StNorfolk, VA 23503
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Buddy and the crew at Route 13 are fast, professional and honest. I've taken my older Toyota Camry there for an alternator, brake work and diagnostics on the airbag light. His prices were very reasonable, and my car is always done quickly! I'll keep returning to Route 13! The alliance with NAPA guarantees the work nationwide, too, so that's a plus that a lot of places don't offer. Highly recommend!
I have been coming here for years for inspections but today they lost a customer. I took my truck in to get it inspected and the mechanic comes out into the waiting room and wants to know who's truck it is, I said its mine, he says I'm not going to pass it with whatever you got going on in your brakes. Loud as he could be with other customers in the room. I asked what's wrong with it he says I don't know, cant you feel it? I don't know what you got going on but I'm gonna fail it. He said he hadn't talked the sticker off yet I told him to bring it back around. He did so and got out and walked inside without even speaking a word to me. Completely unprofessional and rude and not what I have come to expect from this place. I've had several inspection from this place before and would have rated 5 stars easily, the way I feel now I wouldn't give 1 star if it was an option. We won't be coming back there.
We were traveling from NJ to the Outer Banks when we got a flat tire. AAA told me we would be towed to this Merchant's facility. Barry was so helpful and sympathetic. He had Bob look at our tire. It was fixed and we were on our way. Thank you guys! We will always remember your kindness.
If there were an option for zero stars that is what I'd give. They are TERRIBLE! If you require and deserve quality customer service, customer courtesy, professionalism and "laymen"communication regarding the service you need for your vehicle DO NOT, I REPEAT DO NOT go here. They are the absolute worst. It is very sad that you have to subject yourself to a "business" like this, a "business" who should know better when dealing with the public (their bread and butter btw). Suggestion to the owner have your employees take some customer service lessons from Chic-fil-a!!
Very professional! Always treats you like a member of their family! Trustworthy, which is a plus! They never rip you off! Ladies, this is the shop for you!
I grew up in this area, so I've know about Stan's as far back as I can remember. I've been using them for roughly 25 years, for everything from a regular tune up or oil change, to the rear main seal. They're honest, clearly SHOW you the problems and explain the repair, including costs, and their quotes are always on target. This is a knowledgeable, honest, and affordable small business that treats customers like family.
I have been a customer for years and spent thousands and thousands of dollars there. Since the new mechanic came on I have had several instances where the work was not done but money was collected. Dave called me up just to call me a name. I've never seen such poor customer service. The owner will not return my phone calls.
Honest, friendly, and reliable. I can't recommend these folks highly enough. They have given us fantastic service for both regular maintenance and for when things surprised us (09 Civic, 12 Prius, and 05 Saturn). Timely and helpful, they have always given us realistic and reliable quotes and been straight up about when to fix and when to replace. Excellent value and good people.
I brought a 2005 dodge carvan and it started runing hot .I brought it in March it broke down in may i put a head gasket vow clover spark plugs oil change tune up new radar. And it dont start but i have no title and there out of business. He told to trade but can't cuz its not running. So what can i do please some body please help me i have five kids with no transportation. Than he says he wish he could help me
Toke my car there for problems with my brakes, after being charged over 1, 400 dallors I would have throught i would never have to hear brakes again, three months later, brake problems, which they stated had nothing to do with with the first visit. Also, toke them my car because seatbelt lights on, was charged to fix, six months later light back on, was told "who knows why that light is back on" REALLY?????
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.