Edinburgh Animal Hospital
141 Hillcrest Pkwy, Chesapeake, VA 23322
Specialties: Pocket Pets, Dentistry, Small Animals
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I brought our lab here for an emergency visit. Although the staff and vet were friendly, I felt pressured into surgery. I declined at the time to think about it and paid for the visit. The vet caught me on the way out to say she had tested positive for heart worms ( I did not know they ran the test) and suggested we leave her for treatment. She had been on heartguard, but I had missed that month's pill. I again declined and went to another vet for a second opinion. The second vet stated our dog did not need surgery and worst of all ran another heart worm test The test came back negative.
I can't imagine a friendlier staff and doctors. I'm sorry one of the reviewers felt differently, but I have taken 3 of my dogs and one cat to Dr Campbell for several years now and they are the friendliest, kindest, most compassionate group of people I have dealt with, and my pets feel the same way. My dog, Sarah, absolutely loves the staff and gets so excited to go there, in spite of her "Boo Boo's at the time. Animals are good judges of people, and if my pets are happy going there it makes my life so much easier!
I've been taking my pets (and stray animals) to Edinburgh for 3 years now. Both the staff and the vets have been amazing and very helpful - whether it was when my trouble pup got kicked in the face by a horse, my old dog was limping, or I had yet another feral cat that needed to be checked out! Not only are the staff and vets great... but they were always affordable for me... which is good news with all of the pets and stray animals in my life!
We had been taking our dogs there for almost a year when one of our dogs needed emergency care. I found my dog seizing when we woke up in the morning and rushed him to Edinburgh Animal Hospital. My husband waited in the car while I went inside to talk to the staff. It was first thing in the morning when they opened. The staff came in from the backdoor and said to someone else in the back “oh, it was just an walk-in.” So I told her that we thought since they had been our vet all this time, we wanted him to be put down where the staff was familiar with his condition. This was her exact word “I can not have your dog seizing here waiting for the doctor to show up. You need to go to Emergency Room.” So I told her, we understood that it was time to let him go, but just wanted to have it done somewhere he had been seen before. We wanted to wait for the vet to arrive. She told us again “I cant have your dog seizing here, you need to go now.” Needless to say, it was a very bad day for us since we had to say goodbye to our family member of 12 years and mostly were disappointed that we were treated poorly at this vet where we took all our dogs. We never received any phone calls from this clinic. A card was sent to us a week later with their condolences. Months later, we called to have our prescription refilled for our other dog, and came to find out our account has been deactivated because Dr. Campbell was very “displeased” that my husband complained about the clinic on the website. And that he deactivated our account without notification. Make the long story short, if you are looking for a quality care provider that actually cares more about your pets then the dollar signs they represent, look somewhere else.
Everything happened for a reason, the best thing they ever did for us was to deactivate our account because we actually found a new vet that cares about our animals. For that, we are most grateful.
This reviewer is related to the one below, Coastiek, and we would just refer to the previous response to that review. We hope to exceed all our clients expectations for quality of care, but unfortunately regardless of our efforts for some people that is not possible. We won't continue to use the internet to respond back and forth to this person.
We have been taking our 2 dogs to Edinburgh Animal Hospital for over three years and we love Dr. Campbell and his staff. I have a very elderly dog and also a 2 year old puppy; we have never been pressured for unnecessary tests/food/procedures. We have lived in several different cities and had 8 different vets over the years. Dr. Campbell is one of the best! Not only are their prices are extremely reasonable- and I've gotten estimates at several other area hospitals-, but their facility is very clean and they really care about their clients!
I had been going to Edinburgh Animal Hospital for more than a year when my dog developed an illness. I discovered my dog at the bottom of the stairs on a Friday and called them. They refused to see my dog because they close in 30 minutes. I made an appointment for first thing the next morning. The vet said to try some medication, it might help him get better. I did, that cost me $250. Monday we woke up and he was seizing, we called Edinburgh, they said they open at 7:30, we were there at 7:35. Upon entering, one of the people took one look at me and said, "oh it is only a walk in." We explained the situation and she said, there is nothing they can do, take your dog to the emergency vet, the doctor won't be here until 8:30. We asked if we could wait for the vet to show up since we have been going there for my dog's care. She said "No, I cannot have your dog here seizing for an hour." "I am sorry," she said in a very sarcastic tone. I had to put my dog down because of these seizures at the emergency Vet. And what a difference they are from one of the staff members from Edinburgh Vet. What Edinburgh failed to do was anything, but take my money, they abandoned us in our true time of need, it almost leads me to believe that they are only in it for the money and not the care of the animals. Not even a phone call to follow up that evening, I am taking all of my dogs to another vet. Good luck if you use them, when you really need them they will have you go elsewhere!!!
Thank you for your feedback, we know how difficult it is to deal with a severe illness in a 12 year old dog and make the choice for euthanasia, we are very sorry for this pet’s loss. Due to the nature of this review we feel it best to clarify some of the details of this case to make the public more aware of the true situation. Regarding the first call on Friday afternoon, upon learning of the details of this pet’s case my receptionist recommended the owner take the pet to our local 24 hour emergency hospital because he might require blood tests, xrays, and possible hospitalization. As we are not open 24 hours, when clients call close to closing time with emergencies, we feel it in the best interest of their pet to directly refer to the emergency vet rather than have them come in to us, pay an exam fee, only to have us determine additional care is necessary overnight. This owner felt his pet’s issues were not severe enough to go to emergency that night. The following day we added him in to an already busy Saturday morning and spent well over an hour examining the pet, running blood tests and doing x-rays. The pet had partial paralysis down one side of its body and after all our tests came back normal it was discussed with the owner that their pet likely had a brain tumor or stroke. Our Doctor thoroughly discussed this diagnosis with the owner and offered medicine to try in spite of the very poor prognosis. Unfortunately, this pet’s condition worsened the following day with seizures developing and confirming our diagnosis of a brain tumor. Like many small animal hospitals in our area we open early for drop offs and surgery drop off so clients can get to work. Our Doctors don’t start seeing appointments until 8:30 6 days a week. When this pet presented to our staff in full seizure at 7:30 am, they immediately recommended proceeding to our emergency Veterinarian rather than wait 1 hour and let this pet continue to seize and suffer. We are very sorry this client didn’t feel we were compassionate enough about this situation, we were only trying to recommend the best course of action for their pet. We pride ourselves on friendly, compassionate care and if this owner had called to discuss their concerns after the episode I’m sure it would have prevented their harsh comments found here.
My dog Elvis had been mauled by another dog.. You could not ask for better care. They took Elvis right away to check him out. The Doctor and staff were very caring and kept us informed as to what they were doing every step of the way. It turned out that Elvis was going to have to go to an emergency surgical center and they had everything we needed to take with us. It was a very traumatic time for Elvis and us. Edinburgh Animal Hospital is the best.
HUGE waiting room. Very friendly and welcoming staff. The prices are very affordable compared to other vets I have been to- and I have been to a lot. Normally I only go to a vet once before I move on to a different one because I have never really been impressed with any vet. This is the first vet who I have actually been happy to go back to. They treat all of my animals well. The doctor asked me what I feed without trying to sell me any dog food. In fact, they have never tried to sell me anything I didn't want. Their is also never much of a wait there and they can always get me in pretty quickly. This place was recommeded to me by my mom and I have already recommended them to others. I have since moved from Chesapeake and now I drive almost 30 miles to go back to them.