I called a couple other medical supply companies before I was directed to Family Medical Supply. From the first phone call through every step they have been so nice and helpful. Excellent customer service, knowledgeable, friendly staff!
Serving the Chesapeake Area.
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As a social worker, I work with patients everyday and many DME companies, I have to take the time to say thank you to Family Medical Supply and their staff, Jodi was so helpful, knowledgeable and supportive. It is hard enough to go through the insurance companies and get equipment but she made it a breeze. Im telling everyone about them!
Our office uses this company for all of our patient’s DME needs. The staff is very knowledgeable on insurance policies, guidelines, and medical equipment. We highly recommend Family Medical Supply!!
Jody and Victoria were very friendly and quick with getting my wife her hospital bed and wheelchair. In addition, the delivery driver was professional and very thorough.
Couldn't get anything right. Company said they shipped unit but I never received it. Then the company tried to convince me I was financially responsible for it. Then "Victoria" told me she didn't have a boss. As the manager, she was at the top of the food chain. I rarely take time to contact a company for bad service. However, dealing with this company was beyond bad. So, I wasted a half hour and typed out a two page letter. GO SOMEWHERE ELSE! If you do business with Family Medical Supply then you will most likely regret it.
I would highly recommend this company. Customer service representatives were very polite and professional. My husband received his equipment as scheduled and the driver was very knowledgeable.
I'd give no stars, if I could. Worst customer service you'll ever experience, will openly insult you andnyour family for their mistakes while telling you they're sending their people into your home or elder's home to retrieve product you didn't order in the first place, and if you're very lucky they won't keep your insurance money used for a product you don't have. One of two business currently contracted with Medicaid in the area(do yourself the favor of working with the other one). Michelle is the self proclaimed manager and apparently doesn't answer to anyone, and her office staff are just as disgusting. Don't give these people your time or money. Doing what's necessary for your loved ones with disabilities and special needs is hard enough. Business with this company makes it much, much worse.
this place has the worst customer service, tina and Victoria that work there are rude, and don't care about disabled people.
Terrible customer service!! My handicapped aunt has had to deal with this company for years. Not only do they have poor bookkeeping but we've been waiting on her motorized chair to be repaired for WEEKS!! Contacting someone that cares is impossible. Unacceptable. And disappointing.