Poor customer service in the service department. Avoid dealing with Tim the customer service manager at this dealership as he blatantly refuses to do any warranty service repair on a unit that was not purchased from them. Take to you like you don't know what you recapping to them and what the manufacture instructs you on when taking an RV in for warranty repairs. When told that the manufacture instructed to take your unit to them he told me he doesn't care what the manufacture told me he runs his service department the way he does and that no manufacture can ditate what work will get done. When I told him I would be back in touch with the manufacture about his customer service he told me good and better luck with another dealership.
Chesapeake RV Solutions was a breath of fresh air when it came to the poor customer service that I frequently en counter with RV dealers!! They are great and my camper was fixed perfectly. I strongly recommend them!!!! This family owned and operated business gave me the type of customer service I remember as a kid. The owner loaned me $50 for gas because I left my wallet at work! Who does that anymore????? Chesapeake RV Solutions, that's who does!
Don't get ripped off!!! Went to Chesapeake RV for warranty work from referral by Keystone. Tim the owner agreed if what I said was wrong and tech agreed would only charge $35 of $110 diagnostic fee. Fifteen minutes later tech came in showroom and said yup its a cracked water valve. Then he took 50mins to determine he didn't have the right part for replacement. After telling me they have to order part Tim insisted I owed full $110 diagnostic fee. What a joke, it could not have been more obvious the tech ate up time to try to justify charging me. Luckily there were a few other customers in the showroom and when I made it clear it was not my fault he takes almost an hour to check his parts inventory and I just wanted my camper back Tim got me out of the store fast. If the store had been empty I feel sure I would have had to pay to get my camper back. Can you imagine a repair shop that charges by the hour taking 50mins to check parts. No way they are touching my camper.
While headed To the Outer Banks, we discovered we had a Propane leak and stopped at Chesapeake RV Solutions. We were extremely pleased with this family owned business. All of their technicians are certified which explains why they were able to diagnose the problem so quickly and resolve the problem by replacing the part needed which was in stock. The waiting room was comfortable and we were offered coffee. The owner came out and explained what the problem was, what and what was done to fix it. They also did additional checks on the other propane system to make sure it was operating correctly. We would highly recommend this business.
Bought a new travel Traveler - 2011 Heartland Trail Runner - from this dealer. It was without doubt the worst mistake of my life. They seem like a great bunch of people until after you make a purchase. Then they forget they know you or the fact that you have a warranty.