Valerie was a great help! She was patient & helped me pick out the dresses that met all my needs. My experience here at Jan's was fantastic!
Valerie was a great help!! So very patient. She helped me pick out the dresses that met all my needs. My experience here at Jan's was fantastic!!
The manager and staff treated me with more rudeness and disrespect that I have ever been seen at any place of business. If you have a dress you love it is available at many places other than Jan's. Take your business to a store where they appreciate your business and treat you with respect.
Jans has the worst customer service. I had bought a pair of earrings that they recommended to me and had me put on for a picture. They were clip ons but i was assured by several people that they could be converted to posts. So I payed the fee and about 3 days later get a call saying they can't get converted. I call them back to see what the issue is and the rude employee on the phone tells me they dont have the pieces in stock. So of course I inquire when they'll get new ones in and he tells me they're not. So I tell him I had been assured they could be converted so why can't they order the piece. He tells me they just can't, so I told him I'll get back to them later in the week then about what I'm doing because I have to try and find another jeweler. His response? "Have fun with that" then hung up. They sold a service that they couldn't provide and had the audacity to treat a customer like that. Much better off going somewhere else.
Burlington has good pricing on mostly everything. Need more better selection on shoes though especially on boys shoes. Great pricing again I say. Now as for cashiers need better people skills. I will say Myrta has very good, customer service skills. I will also say I saw a young lady name Mary and she was awesome with helping me in my need of assistance with kids shoes. My English was to well but Mary understood me and helped me so well and I saw she was in pain limping and she still helped me with my shopping for shoes and kids clothing. Is yes I will defently recommend .and if anyone needs help ubwill get it from the ones that truly treated me with respect loyalty honesty friendliness and was smiling.
Do not go to this store. Horrible customer service. They do not dis lose their return policy and are rude to customers. If you return same day as purchase the charhe you a 25 % restock fee and store credit only. Next day 35 % restock fee and the following day 50% BEWARE !!!!!!!
The way this mall has gone down hill is really a shame. I have frequented this mall quite a bit as a child, growing up in the 80's and 90's and always begged my parents to take me there instead of other malls nearby. I had always had great experiences and loved going there. I lived in another state for about 10 years and then moved back recently. . I was shocked to see the transformation of the mall- all due to the change in clientele. No amount of reconstruction or beautiful marble floors can mask the rudeness and entitle-hood of the current shoppers. I have taken my own children to this mall three times and I will never, ever again. There were a lot of people pushing, screaming, and having no respect let alone awareness of anyone around them. I saw groups of teenagers running through the mall, zipping past people and cutting people off. I saw groups of adults screaming at each other from across the mall or even stopping in the flow of traffic to yell at someone 30 feet away with profanity-laden speech. I saw groups of teenagers yelling about how there was to be a fight at the other end of the mall and racing to get there to watch this event. On top of all of this, the traffic is atrocious and I felt generally unsafe walking through the parking lot, as cars zipped past full of the immaturity that comes with road rage or trying to look cool, from people of all ages. I will not shop here again. It's a shame because my kids often get Disney store gift cards and build a bear gift cards. We will order online or the extra time it takes to drive to the King of Prussia mall, even though we are only 10 minutes from here. I know to some extent the mall can't help who shops there, but they do share a lot of the blame- kick out people for screaming profanity around children or traveling in packs gearing up to fight in the mall. Making beautiful renovations doesn't mask the problem, it makes it stick out that much more.
Everyone at this location are very friendly and kind.
I came into Jans yesterday trying to find a prom dress for my senior prom. The store was DEAD due to the snow storms we've had so no one was in the store when we got there. But yet The sales lady was extremely quick with me and didn't have any answers to my questions. If you like a dress on the rack but it's not your size, you must order it to see it in your size since they refuse to even put a dress that's not your size near your body and you MUST PAY FOR IT even if you don't end up likening how it fits once it comes in. Also, I was under the impression when they said "Size 00-32" well, more like 100's of dresses in size 00-12 and 10 or 12 prom dresses total in size 12-32. Looks like they only cater to the people who aren't plus size. I would NOT recommend this place to anyone.
Visit was quick...& the inspector was polite & friendly.