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Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Hours
Regular Hours
Mon - Sun:
Services/Products
  • Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
discover, master card, visa, amex
Location
Lewis County Mall
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories
Major Appliance Parts, Appliance Installation, Dishwasher Repair & Service, Electronic Equipment & Supplies-Repair & Service, Exercising Equipment-Service & Repair, Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Small Appliance Repair, Small Appliances, Television & Radio-Service & Repair, Tractor Repair & Service, Vacuum Cleaners-Repair & Service, Washers & Dryers Service & Repair

Reviews

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Vernon C.

11/14/2018

Overall
Service

This was the tenth service call for the same problem. Its been over a year now.
This problem has never stayed fixed. How many times will we have to wait before
this lemon gets replaced??? Normally i have a lot patients but im losing them! Going on two years now. We had to buy an additional Insurance to cover what should have
been covered under the regular original warranty! Please take as the last time we buy from the Sears Company if you do not take care of this problem!

Ben P.
Edited: 04/30/2017
Overall
Selection
Service

Have never had such a thorough service from any company, Her name is Carol id# 741512!! she went through every appliance we have on warranty, and i do mean thoroughly. She taught us a lot we didn't realize, and told us about a cleaner for our glass top stove, and for our other appliance's. You have a fantastic employee in this hard working, caring technician. Hope we get her next year at our next check up. Ben & Katie

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Sarah S.

02/16/2017

Overall

We had a huge snowstorm a few days before my scheduled repair. I called and advised my technician that the road in front of our home was difficult to pass and I offered to reschedule, even though we had been without a working washer for weeks. The technician drove as far as he could and then hiked through the snow to get to us! Amazing. We were so grateful.

DW
Dennis W.

09/12/2016

Overall
Selection
Service

The first technician that came to fix our freezer, ordered a part that didn't fix it when he came back again.

He then ordered two different parts, but the wrong items were delivered to our home, so the two parts were re-ordered.

After the correct parts arrived, another technician came and using only one of the two parts ordered....completed the repair satisfactorily.

It turned out OK in the end, but it's a good thing we weren't in a hurry to have our freezer running again.

Kathy F.

08/14/2016

Overall

After 4 trips my Freezer is fixed, I will say I was getting discouraged but it is fixed and the lady whom was here was awesome. Also the gentleman before her was very courteous and made sure to return with a copy of my receipt for future records. I feel they work under a very demanding work schedule that it can make this job at times unbearable. thank goodness I have a master protection agreement on my freezer!!! Thank you A& E for your time and your service, as for calling to get and appointment that can be just ridiculous!!! most are good at their job but there are those that don't listen and transfer your call then the call gets dropped......

DB
Donald B.

07/12/2016

Overall
Service

The service guy was very experienced and had the repair done very quickly. This was his 2nd trip - the first time he repaired a part that had not been repaired earlier. He then ordered parts for a repair of a problem that had developed just a day before. All in all, one of the best service experiences I've had.

RS
Richard S.

04/15/2016

Overall
Selection
Service

The entire transaction was superb from the timeliness of the appointment to the reminder, to the punctuality and courteousness of the technician. George repaired our Kenmore dishwasher in just a few minutes, cleaned up thoroughly, and was gone in less than an hour. Absolutely perfect in all ways.

Debi T.

03/08/2016

Overall

The Sears Repair person was on time, courteous, knowledgeable and worked quickly. He replaced the outside glass on a Kenmore Elite oven. The work was perfect.

Nancy T.

02/16/2016

Overall

Have used this service for years. Recently had our heating system repaired. Polite and near workers. Shows up as scheduled or calls. Pleased with the results.

Greg P.

01/25/2016

Overall

Repair person thought washing machine problem was the control board. Waited a week for the part and it turns out it wasn't the problem. The door mechanism was the problem. Luckily the repair person had the needed part on the truck. Issued a refund for the difference in price of $42.98 with clear documentation left with me. Over a month passed and the refund didn't show up on my VISA. After literally another month working with Sears Corporate to resolve this, they revised the refund to $28.05. It is wrong for Sears to empower their employees to issue refunds only to reduce the amount later. Furthermore, if I had not followed up several times on the case, nothing would have happened. Extremely poor followup service will result in me never using Sears Home Services again.

CB
Chris B.

01/15/2016

Overall

Great experience. I had a courteous, knowledgeable and professional technician. The technician took the time to explain my issue and how to fix it.

DN
Dino N.

01/11/2016

Overall

My experience with Sears was one of the worst ever. First Tech came to my home and diagnosed the problem and decided it was the main control board. So we wait a week for parts and the tech to come back. New tech comes to the house and they were wrong on the first diagnostic. 2nd tech says its the door switch, goes into town and gets another part. That fails to fix it and now I'm on my second week without a washer. Reorder parts wait another week for parts and a 3rd Tech to come to my home. Misdiagnosed again , start the process all over again, what a joke. Finally after a month and a half and 4 trips to my home I get my washer back. No Way would I recommend these Yahoo's to anyone , next time ill just call a real service company