I would give this zero stars if I could. I purchased a 2011 Jeep Grand Cherokee from one of their dealerships two years ago. Now one of the cylinder heads is misfiring, which is a factory defect, and supposed to be covered under the manufacturer's extended warranty. When I called to get an appointment to have it repaired, I was told that my Jeep originated in Canada, which voids the manufacturer's warranty. This was NOT explained when I purchased the vehicle, and now I have to pay for the repairs out of pocket, even though it should be covered. When I called the dealer, both the service department and sales manager stated "sorry, there's nothing I can do for you". I will take my business to ANY other dealer than any in the I-5 group.
We purchased 3 vehicles from Trevor Johnson here at Awesome Ford. He is the go to salesman. He is very dedicated and goes above and beyond what is expected of him! A week prior to getting this F450, we purchased a fifth wheel and we traded in our F150. We now needed a vehicle that would pull this 35 foot recreational vehicle. They did not have anything at the time the felt comfortable selling us that would safely haul this fifth wheel back home to Illinois. They were going to go to auction and find something they felt would be a great buy and safely get us back home. We ended up getting this new truck a week later that they had on the lot. It is a great truck and Trevor was our salesman. We would not go to anyone else. We would continue business with him in the future if we were not going to Illinois. ���� We had to trade in vehicles to get these new purchases and therefore I had to cancel a warranty and Gap insurance through my bank back home. I needed the cancellation for printed off because I didn't not have access to a computer. He was kind enough to go in on his own time and print it off and leave it at the front desk for me to pick up the next morning. Thanks for all you do Trevor! If you are looking for an amazing, professional and honest salesman, see Trevor Johnson!!Jessica Mustread
We purchased a fifth wheel from here the end of September. We went in to look at 9 am and there was not a salesman available at the time. That was okay though, we purchased a vehicle a month prior from Trevor Johnson and did not want to work with anyone else. He was not there at the time so I messaged him and told him we were back yet again and he came up to us and was there within 30 minutes! He ended up finding us what we needed and walked away with a 2014 Fuzion. It is like new, well taken care of. Thank you Trevor for everything you do! He goes Above and beyond his job duties to make customers happy. We have purchased three vehicles from him in the last two months. If we weren't moving back to Illinois his month we would DEFINITELY be coming back to Trevor. Keep up the great work Trevor, you deserve to be rewarded for all your hard work and dedication!!Jessica Mustread
I purchased my car at I-5 Toyota two years ago. It's a 2011 Chevy Travers. I've always had my maintenance done at Toyota with Fully synthetic oil (ALWAYS). I had a timing chain problem that was covered under warrantee so I had to bring it to Titus Will to have it repaired. They had my car for over 1 week for repairs on January 29th-February 6th 2015. During this time they said I needed my breaks done, was due for an oil change, and also serviced a recall. I went ahead and had all this service done. The recall and timing chain was paid by the warrantee and I paid for the oil change and breaks. Once I picked up my car I was hearing some vibrating noises and my automatic gear shifter was stuck in reverse. I had it towed back to Titus Will and they found NOTHING wrong with it. I have documentation that they said they found nothing wrong and drive and report!. On June 27th 2015 I was headed to a birthday party with all six of my kids, going 60MPH down the highway, my car just loses all power and I coast to the side of the road. I had it towed to Titus Will for evaluation. I'm still current under my power-train warrantee until October this year. I get a call on Monday saying my motor is completely done for. It seized up and I would need to have a new motor put in. The cost is $7,200....... and my warrantee would not cover it because I was low on oil which was the cause of my engine to seize. I asked how I was low on oil when they just changed my oil four months ago.?? "I was over due on my oil change by 2,000 miles and I burnt up all my oil" is a direct quote from them!!! My oil was changed four months ago almost to the date!!! I asked if I had any leaks because I didn't understand how a three year old cars motor blows with no warning. They said there wasn't any leaks at all. No oil light was on, no engine light was on, no black smoke was coming out of my car, no noise of a ticking engine!!! How is this possible I asked. They said I went over on my oil change and that's what caused my engine to fail. I find it hard to believe that just four months after they tore my entire engine apart, it BLOWS!!!??? They did nothing to help me and were not very nice to me while explaining it. I would never trust them to work on your car.
Donna and Casey (RV service Mgrs) and Chris (the RV technician who FIXED my motorhome) were GREAT!! I sort of hate that California word "Awesome" - but this service department was indeed ... dare I say it ... awesome. Background - My RV broke down on the road late one afternoon - while I was on a 4 month vacation - I called Coach-Net roadside services who found Awesome RV (AKA Uhlman RV in Chehalis WA until a couple of months ago - name change) - who got me in the very next morning. They diagnosed the problem, got the part (identical match) and had me on the road in 5 hours. Super customer service!! Super technical work. Everything is working fine. Five stars for customer service - five stars for technical excellence. I will come back to this business in the future.
Kevin is amazing. He knows what he is doing, he is quick and inexpensive and a great person in general. Most of all he is honest.
Best Company I Have Ever Done Business With!!!
We have a Jayco Seneca RV. We had many warranty problems and design problems. Even though Uhlmanns is not a Jayco dealer, they worked with us and the manufacturer to correct all of the problems. They were very good with the extended warranty people and also Progressive insurance. I would not take my RV anywhere else!
Last August I took my fifth wheel in for repairs after it came unhitched from my truck. The side was munched pretty bad and the front had visual damage from the rails of the pick-up. They tore in to the damage right away and found that it had considerable structural damage on one side. Their service manager Jim Jussila, treated us so well keeping us updated on the work and included photos of the work in progress through e-mail. We live an hour and a half from the shop so it kept us from having to travel. It is sure great to have a business you can get REAL customer service from and EXCELLENT employees that care about the customer. I have recommended them twice since and if we do need some work done, they will be doing it.
Great Service-I've been a customer since 2007 when they did some emergency repairs on my pick up camper. After that it was my fifth wheel for both routine maintenance and to fix problems. The biggest job was fiberglass repair on the side and a new roof- both needed after I wrapped the trailer around a tree. We've been living in the trailer for 18 months since that job and everything has held up fine. They have always done great work, price has always been at or below estimate, and the work has been done when they said it would be. I'll continue to be a customer.