As a customer of 15 + years, I highly recommend Consumer Service Company. In fact, they are the only company I trust with my Miele and SubZero appliances. Though we rarely have to call upon them, whenever we have called upon them, they have always promptly responded to assess the problem, and have then worked with our schedule to return to make repairs if parts had to be ordered. Recently, one of their employees has been ill for an extended period of time. Rather than just hire "anyone" to take care of their customers' appliances, the owner has taken care of genuine emergencies first, and then everyone else as best he and the remaining staff can. We certainly appreciated knowing that the short wait we had meant we would have a highly quailified technician repair our Miele appliance.!